SITS16 – Service Desk and IT Support Show

Come and See us at SITS16 We look forward to seeing you at the UK’s leading exhibition and conference for IT Service Management Professionals.  Come and see us on Stand 901. Join over 4,000 ITSM Professionals visiting over 70 IT Service Management suppliers.  ...

4 Top Tips to improve your SLA’s

“Service Level Agreements are the cornerstone upon which effective IT Service Management is based, and they are central to building and maintaining a positive relationship between the user community and the IT Department” It is not possible to understate the benefits...

CMDB Data issues?

Admit it, your asset registers are a mess… You have dozens of spreadsheets and numerous databases, each filled with different headers, incomplete data, and duplicate records. Perhaps you’ve even tried to combine them in the past, but the task just seemed...

IT Services lagging behind?

We’ll help you develop and implement an ITIL framework that aligns IT services with the needs of your business. Together we review your business objectives – taking in to account key drivers, IT initiatives and KPI requirements. We review your existing processes...

ITSM Vendor Selection

So you’re looking at ITSM vendors? You have visions of that perfect solution. The one that revolutionises your processes, saves time, reduces costs, and enables you to become ISO/IEC20000 compliant. But there’s a thought nagging in the back of your mind. You don’t...

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