Asset vs. CI: What’s the difference?

Asset vs. CI: What’s the difference?

Asset vs. CI: What’s the Difference?    One of the most common misunderstandings about ITSM is the difference between an asset and a configuration item (CI). And that’s understandable. After all, ITSM toolsets store assets and CIs in exactly the same way:...
The 3 Biggest Shared Service Environment Headaches

The 3 Biggest Shared Service Environment Headaches

The 3 Biggest “Shared Service Environment” Headaches Shared service environments are a conundrum. On the one hand, cost savings can be tremendous… but on the other, pulling off a large-scale shared service project is far from easy. Over the past few years...
New Year, New ITSM Solution?

New Year, New ITSM Solution?

New Year, New ITSM Solution?  As the final quarter of 2016/17 begins, you’re probably thinking about the new budget cycle starting in April. And what better way to kick off the financial year than with a new ITSM software solution? After all, your current ITSM...
Debunking the ITIL Technical Services Catalogue

Debunking the ITIL Technical Services Catalogue

Debunking the ITIL Technical Service Catalogue   We all know that ITIL alignment can be a battle. In between defining your configuration items (CIs) and your business services, you also have to create a CMDB, a business service catalogue, and a technical service...
The Shocking Truth about ITSM Toolsets

The Shocking Truth about ITSM Toolsets

The Shocking Truth About ITSM Toolsets   So you’ve procured a new ITSM toolset.  You’ve determined that your existing toolset isn’t up to scratch. You’ve found the latest and greatest alternative, and completed the implementation project....
CMDB Benchmark Service

CMDB Benchmark Service

CMDB Benchmark Service (Fixed Price Service Package) Our CMDB Benchmark service has been designed to help you develop a fully functioning CMDB.  Our experienced consultants will work with you to establish the business requirements and to benchmark your current...

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