We’ve got more than 75 years of combined experience helping businesses just like yours.
After years of working with software vendors, Chris, our founder, realised that too many projects were starting in the wrong place.
Tools were being sold before anyone had really taken the time to understand the organisation behind them, how people worked, how processes fitted together, and how data was actually structured.
Customers knew something needed to change, but they didn’t always have the detail or confidence to define exactly what they needed. Vendors, on the other hand, were focused on selling software rather than on whether it truly fit.
Chris set up CIH Solutions to sit in the middle.
Our role is to help organisations properly understand their requirements before any technology decisions are made. We take the time to look at processes, data, and training, so when a tool is implemented, it’s done for the right reasons and in the right way.
That’s how we help teams get real value from ITSM. Our clients don’t just get a new system, they get a better way of working.
Knowing that we can help your business succeed gets us out of bed in the morning. Our values are what keep us going.
We will work collaboratively with our customers and each other.
We will communicate openly and clearly, both internally and with our customers.
We will approach our work in a structured way and ensure consistent levels of quality.
We will be honest and respectful in everything we do.
Through our experience and your business expertise, we can leverage smart, practical strategies to improve your service management maturity.
We’re always keen to chat
We’re not afraid to ask difficult questions, and we won’t ever recommend a product you don’t need.
Our approach starts with a deep understanding of your challenges. Once we know the details, we can start thinking about the big picture. Then, we help you get the most out of the products you already have, before recommending new ones, through optimisation, integration, configuration, or sometimes just training.
Meet the people who keep things running.
Founder & CEO
Chief Technology Officer
Head of Product Delivery
Chief Operating Officer
ITSM Analyst Developer
ITSM Analyst Developer
ITSM Analyst Developer
Marketing Executive
We’ll strengthen your IT service management capability, improving delivery, consistency, and performance across your organisation.
