White papers

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The Enduring myth of CMDB – White Paper

The Enduring myth of CMDB – White Paper

Although entitled ‘The Enduring Myth of CMDB’ this white paper is actually about configuration management. My aim is to show…
Whitepaper: Knowledge Management for ITSM

Whitepaper: Knowledge Management for ITSM

As with most terms found in IT the term Knowledge Management means different things to different people. There is much…
Improving IT Change to drive Business Value

Improving IT Change to drive Business Value

I think it is safe to assume that IT change management, as defined by ITIL v3, is well known to…
Risk reduction through proactive Problem Management

Risk reduction through proactive Problem Management

I have a suspicion that out of all the ITIL v3 processes it is the Problem Management process that is…
Achieving ‘Data Nirvana’: How to Maximise Business Value with Good Data Management – and Why it Really Matters

Achieving ‘Data Nirvana’: How to Maximise Business Value with Good...

Data is omnipresent in our daily lives. We are constantly generating and using it, both in our private activities and…

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Will Finn profile picture
Will Finn
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Thanks Chris, Mike for your excellent ITSM and AI workshop I attended this week. It was a great format, an expert presentation from Sam and Aimilios on AI capabilities and current limitations and then thinking through operational use cases and applications.
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Steve Ward profile picture
Steve Ward
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An incredibly informative and transformational experience that completely shifted my mindset on how I think about and approach AI within my organisation. Having access to genuine experts, alongside like-minded professionals, created fascinating and deeply insightful discussions. The hospitality was second to none! Thank you Chris, the CIH team and all who attended, don't leave me off the invite for the next one.
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Adam Phillips profile picture
Adam Phillips
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I had the pleasure recently of attending an Automation workshop organised by CIH, and it was an excellent experience from start to finish. The day was well-structured, engaging, and packed with excellent insights on automation strategy. Chris did a brilliant job hosting, and the venue added to the overall quality of the event. It was also a fantastic chance to connect with peers and subject matter experts. I’d strongly recommend these workshops to anyone interested in automation and look forward to joining more CIH hosted sessions in future. Thanks to Chris and the team!
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Ian Wall profile picture
Ian Wall
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I recently attended an Automation workshop hosted by CIH, this was a very well run, enjoyable and informative day spent discussing the subject and getting advice on our own plans for Automation initiatives. Chris was a fantastic host, it was held in a great venue and the session was a good opportunity to network with other attendees and subject matter experts. I would definitely recommend attending future workshops and look forward to attending a future event.
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Sam Attias profile picture
Sam Attias
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Attended an excellent workshop on the topic of Automation in ITSM hosted the CIH team in London. Very informative discussion and professionally presented. Thanks again to Chris and the rest of CIH team. Sam
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Paul Walmsley profile picture
Paul Walmsley
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I found the workshop really informative, great subject matter experts with real world examples, came away with plenty to think about and implement in my own journey in to automation
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Chevonne Hobbs profile picture
Chevonne Hobbs
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Really enjoyed attending the Automation Workshop; everyone had the opportunity to discuss what automation means, how and where it can be applied and a plan on how to move forward. Brilliant expertise around the table, sharing experiences, challenges, quick wins and a great networking opportunity - thanks CIHS for hosting! Looking forward to the next one.