Resources

Explore our resources hub, full of case studies, workshops and whitepapers that will help you improve IT operations.

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Find case studies, events, and whitepapers relevant to you.

Case study cover image in the Success stories worth exploring section of the CIH Solutions homepage, linking to one of the CIHS ITSM client engagements

CIHS Assessment Helps Plymouth University prepare for ISO20000 Certification

Case study cover image for the CIHS assessment that helped Plymouth University prepare for ISO/IEC 20000 certification, one of the featured CIH Solutions ITSM engagements

CIHS ITIL knowledge of what works and what doesn’t is invaluable

We’re the front door to IT. Everything comes through the IT Service Desk and we work really hard to instil the trust that if

Case study cover image for a CIH Solutions client testimonial noting that CIHS ITIL knowledge of what works and what does not is invaluable, from the homepage success stories section

CIHS Consultants Help CJC Ltd Select, Configure& Implement ITSM Solution

Since 2007, when their partnership was finalised, CJC Ltd have provided a comprehensiverange of managed services to their single largest client, a global leader

Case study cover image for the CIH Solutions engagement where CIHS consultants helped CJC Ltd select, configure, and implement their ITSM solution, from the homepage success stories

Assured Data Protection Case Study

Case study cover image for the Assured Data Protection engagement with CIH Solutions, from the homepage success stories section on CIHS ITSM client work

Flexing to our Clients’ needs – DSP Case Study

Case study cover image for the DSP engagement on flexing to client needs, from the CIH Solutions homepage success stories section on CIHS ITSM client work

Powering Rapid Growth – Rapid Addition Case Study

AI in ITSM: From Confusion to Clarity

AI in ITSM. Everyone’s talking about it. Nobody knows where to begin. This roundtable is for IT professionals who want clarity, not another sales

Automation Reality Check Where To Start

A one-day, practitioner-led roundtable for IT professionals facing stalled automation initiatives. No vendors, no presentations—just real challenges and proven solutions from peers across industries.

CMDB Troubleshooters Real Problems Real Answers

A small-group, peer-led session for IT leaders frustrated with CMDBs that collapse under real change. Cut through inflated metrics, vendor noise, and theory to

The Enduring myth of CMDB – White Paper

Although entitled ‘The Enduring Myth of CMDB’ this white paper is actually about configuration management. My aim is to show that although a CMDB

Whitepaper: Knowledge Management for ITSM

As with most terms found in IT the term Knowledge Management means different things to different people. There is much available on the subject

Improving IT Change to drive Business Value

I think it is safe to assume that IT change management, as defined by ITIL v3, is well known to the majority of ITSM

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Featured Case Study: Governance That Scales

Discover how CHS Solutions helped a multinational financial services firm reduce downtime by 45% and achieve full audit compliance through ITIL-aligned governance and automation.

CIHS ITIL knowledge of what works and what doesn’t is invaluable

CIHS ITIL knowledge of what works and what doesn’t is invaluable

We’re the front door to IT. Everything comes through the IT Service Desk and we work really hard to instil…
CIHS Consultants Help CJC Ltd Select, Configure& Implement ITSM Solution

CIHS Consultants Help CJC Ltd Select, Configure& Implement ITSM Solution

Since 2007, when their partnership was finalised, CJC Ltd have provided a comprehensiverange of managed services to their single largest…

Featured Case Study: Governance That Scales

Join our experts as they discuss how IT leaders can prepare for the future of governance, manage cross-platform visibility, and sustain performance under changing business conditions. 

Expert Insights

Learn directly from certified ITIL consultants and industry leaders who share proven governance strategies to elevate your IT operations.

Real-World Frameworks

Explore practical, field-tested approaches designed to optimize IT performance, strengthen compliance and business goals.

Actionable Takeaways

Walk away with clear, actionable steps to improve visibility, streamline operations, and maximize your organization’s ROI.

Featured Case Study: Governance That Scales

Join our experts as they discuss how IT leaders can prepare for the future of governance, manage cross-platform visibility, and sustain performance under changing business conditions. 

Expert Insights

Learn directly from certified ITIL consultants and industry leaders who share proven governance strategies to elevate your IT operations.

Real-World Frameworks

Explore practical, field-tested approaches designed to optimize IT performance, strengthen compliance and business goals.

Actionable Takeaways

Walk away with clear, actionable steps to improve visibility, streamline operations, and maximize your organization’s ROI.