Tailored ITSM solutions that support your business.

We’re your all-in-one IT partner with nearly 20 years of experience, and absolutely no vendor influence. Just tailored solutions that meet your needs and budget.

Customer review badge showing 5 out of 5 stars from 8 reviews of CIH Solutions ITSM consultancy, displayed beneath the homepage hero headline

5 out of 5 stars from 8 reviews

Meet Our Partners

Background banner image for the Meet Our Partners section of the CIH Solutions homepage, introducing the ITSM vendor tools CIHS implements and supports for clients

Supporting organisations for more than 18 years.

We combine a deep understanding of our clients’ ITSM challenges with our ‘The art of the possible’ attitude to offer tailored technology and consulting solutions that meet business goals.

Our approach:

Transformative ITSM solutions for long-term maturity

Our goal is to improve efficiency and service management delivery, supporting you now and as you grow.

Ready to evolve your ITSM?

Through our experience and your business expertise, we can leverage smart, practical strategies to improve your service management maturity.

+

years in business

+

ITSM implementations

+

years of combined team experience

0 +

industries served

Why choose us?

We don’t just fix inefficiencies. We help you build clarity, confidence, and long-term capability across every layer of ITSM.

Industry knowledge

With nearly twenty years of hands-on delivery, we know what works, what doesn’t, and why. You get battle-tested strategies from day one.

Comprehensive services

We’re your one-stop shop for all ITSM needs. Whether you want a full range of services or just a single element, we’re happy to help.

Tool agnostic

We work with all leading ITSM vendors, and we don’t play favourites. Just impartial advice that’s always in your best interest.

Illustration in the Why choose us section of the CIH Solutions homepage, supporting the reasons clients pick CIHS as their independent, vendor-agnostic ITSM consultancy

Real results, from businesses just like yours

Hear it from those we’ve helped.

Posted on Google Google
Will Finn profile picture
Will Finn
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Thanks Chris, Mike for your excellent ITSM and AI workshop I attended this week. It was a great format, an expert presentation from Sam and Aimilios on AI capabilities and current limitations and then thinking through operational use cases and applications.
Posted on Google Google
Steve Ward profile picture
Steve Ward
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
An incredibly informative and transformational experience that completely shifted my mindset on how I think about and approach AI within my organisation. Having access to genuine experts, alongside like-minded professionals, created fascinating and deeply insightful discussions. The hospitality was second to none! Thank you Chris, the CIH team and all who attended, don't leave me off the invite for the next one.
Posted on Google Google
Adam Phillips profile picture
Adam Phillips
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had the pleasure recently of attending an Automation workshop organised by CIH, and it was an excellent experience from start to finish. The day was well-structured, engaging, and packed with excellent insights on automation strategy. Chris did a brilliant job hosting, and the venue added to the overall quality of the event. It was also a fantastic chance to connect with peers and subject matter experts. I’d strongly recommend these workshops to anyone interested in automation and look forward to joining more CIH hosted sessions in future. Thanks to Chris and the team!
Posted on Google Google
Ian Wall profile picture
Ian Wall
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I recently attended an Automation workshop hosted by CIH, this was a very well run, enjoyable and informative day spent discussing the subject and getting advice on our own plans for Automation initiatives. Chris was a fantastic host, it was held in a great venue and the session was a good opportunity to network with other attendees and subject matter experts. I would definitely recommend attending future workshops and look forward to attending a future event.
Posted on Google Google
Sam Attias profile picture
Sam Attias
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Attended an excellent workshop on the topic of Automation in ITSM hosted the CIH team in London. Very informative discussion and professionally presented. Thanks again to Chris and the rest of CIH team. Sam
Posted on Google Google
Paul Walmsley profile picture
Paul Walmsley
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I found the workshop really informative, great subject matter experts with real world examples, came away with plenty to think about and implement in my own journey in to automation
Posted on Google Google
Chevonne Hobbs profile picture
Chevonne Hobbs
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Really enjoyed attending the Automation Workshop; everyone had the opportunity to discuss what automation means, how and where it can be applied and a plan on how to move forward. Brilliant expertise around the table, sharing experiences, challenges, quick wins and a great networking opportunity - thanks CIHS for hosting! Looking forward to the next one.

Success stories worth exploring

See how our ITSM consultancy has helped organisations improve service management, increase efficiency, and achieve measurable results. Each case study highlights real-world challenges, solutions, and the impact on service delivery and business outcomes.

Save time and
book a call with us.

Have a glance at the calendar and select a good time for you.

Ideas worth implementing

We share what’s working in ITSM, from toolset optimisation to system integration best practices.

Building a User-Centric ITSM: Strategies for Enhanced UX

Picture this: A new smartphone is on the market, with all the latest features, a powerful processor, and an impressive camera. However, the interface is clunky and difficult to navigate (Windows Phone, anyone?). You might find yourself frustrated and unable to fully utilise the phone’s capabilities. This frustration can lead you to avoid using the phone altogether or have it replaced, regardless of its technical prowess. The same principle applies to IT Service Management (ITSM) systems. No matter how feature-rich

Read More

Virtual Agent vs Real Agent – When is a real agent the better option?

Before we know it Virtual Agents will be responsible for handling the majority of requests your organisation is presented with, but at what level does it become more beneficial to have an actual agent doing the work? Before we can answer that, we need to first define what we mean by Virtual Agent and how it differs from a Chatbot. The Chatbot vs Virtual Agent topic has been covered many times across countless blogs (And by countless, I mean at

Read More
Blog post banner image for a CIH Solutions article in the Latest insights section

The Benefits of Business Analysis

Here’s a story that might sound familiar. You need a new household appliance – perhaps a washing machine. A friend recommends a particular make and model, or there’s a good offer online. It might be top of the range, but it looks the part, and you don’t want to spend long researching your options, so you buy it. You install it and are pleased that you have 20 different programs available. It works well. But after a year, you realise

Read More

Time to transform your ITSM

We’ll strengthen your IT service management capability, improving delivery, consistency, and performance across your organisation.