Tailored ITSM solutions that support your business.

We’re your all-in-one IT partner with nearly 20 years of experience, and absolutely no vendor influence. Just tailored solutions that meet your needs and budget.

Customer review badge showing 5 out of 5 stars from 8 reviews of CIH Solutions ITSM consultancy, displayed beneath the homepage hero headline

5 out of 5 stars from 8 reviews

Meet Our Partners

Background banner image for the Meet Our Partners section of the CIH Solutions homepage, introducing the ITSM vendor tools CIHS implements and supports for clients

Supporting organisations for more than 18 years.

We combine a deep understanding of our clients’ ITSM challenges with our ‘The art of the possible’ attitude to offer tailored technology and consulting solutions that meet business goals.

Our approach:

Transformative ITSM solutions for long-term maturity

Our goal is to improve efficiency and service management delivery, supporting you now and as you grow.

Ready to evolve your ITSM?

Through our experience and your business expertise, we can leverage smart, practical strategies to improve your service management maturity.

+

years in business

+

ITSM implementations

+

years of combined team experience

0 +

industries served

Why choose us?

We don’t just fix inefficiencies. We help you build clarity, confidence, and long-term capability across every layer of ITSM.

Industry knowledge

With nearly twenty years of hands-on delivery, we know what works, what doesn’t, and why. You get battle-tested strategies from day one.

Comprehensive services

We’re your one-stop shop for all ITSM needs. Whether you want a full range of services or just a single element, we’re happy to help.

Tool agnostic

We work with all leading ITSM vendors, and we don’t play favourites. Just impartial advice that’s always in your best interest.

Illustration in the Why choose us section of the CIH Solutions homepage, supporting the reasons clients pick CIHS as their independent, vendor-agnostic ITSM consultancy

Real results, from businesses just like yours

Hear it from those we’ve helped.

Posted on Google Google
Will Finn profile picture
Will Finn
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Thanks Chris, Mike for your excellent ITSM and AI workshop I attended this week. It was a great format, an expert presentation from Sam and Aimilios on AI capabilities and current limitations and then thinking through operational use cases and applications.
Posted on Google Google
Steve Ward profile picture
Steve Ward
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
An incredibly informative and transformational experience that completely shifted my mindset on how I think about and approach AI within my organisation. Having access to genuine experts, alongside like-minded professionals, created fascinating and deeply insightful discussions. The hospitality was second to none! Thank you Chris, the CIH team and all who attended, don't leave me off the invite for the next one.
Posted on Google Google
Adam Phillips profile picture
Adam Phillips
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had the pleasure recently of attending an Automation workshop organised by CIH, and it was an excellent experience from start to finish. The day was well-structured, engaging, and packed with excellent insights on automation strategy. Chris did a brilliant job hosting, and the venue added to the overall quality of the event. It was also a fantastic chance to connect with peers and subject matter experts. I’d strongly recommend these workshops to anyone interested in automation and look forward to joining more CIH hosted sessions in future. Thanks to Chris and the team!
Posted on Google Google
Ian Wall profile picture
Ian Wall
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I recently attended an Automation workshop hosted by CIH, this was a very well run, enjoyable and informative day spent discussing the subject and getting advice on our own plans for Automation initiatives. Chris was a fantastic host, it was held in a great venue and the session was a good opportunity to network with other attendees and subject matter experts. I would definitely recommend attending future workshops and look forward to attending a future event.
Posted on Google Google
Sam Attias profile picture
Sam Attias
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Attended an excellent workshop on the topic of Automation in ITSM hosted the CIH team in London. Very informative discussion and professionally presented. Thanks again to Chris and the rest of CIH team. Sam
Posted on Google Google
Paul Walmsley profile picture
Paul Walmsley
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I found the workshop really informative, great subject matter experts with real world examples, came away with plenty to think about and implement in my own journey in to automation
Posted on Google Google
Chevonne Hobbs profile picture
Chevonne Hobbs
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Really enjoyed attending the Automation Workshop; everyone had the opportunity to discuss what automation means, how and where it can be applied and a plan on how to move forward. Brilliant expertise around the table, sharing experiences, challenges, quick wins and a great networking opportunity - thanks CIHS for hosting! Looking forward to the next one.

Success stories worth exploring

See how our ITSM consultancy has helped organisations improve service management, increase efficiency, and achieve measurable results. Each case study highlights real-world challenges, solutions, and the impact on service delivery and business outcomes.

Save time and
book a call with us.

Have a glance at the calendar and select a good time for you.

Ideas worth implementing

We share what’s working in ITSM, from toolset optimisation to system integration best practices.

CIH Solutions Lifecycle Approach – Stage 2: Discovery

Stage 2: Discovery – finding the information we need to build the right solution for you This is the second of our deep-dive articles, walking our customers through our new Technical Delivery Lifecycle approach, which we’ll implement in early 2024. If you haven’t already, please read the introductory article, which will give you an overview of our approach and what happens before the Discovery stage.  What is Discovery, and why are we doing it?  Discovery is the process of finding

Read More
Blog post cover image for the CIH Solutions article Path to Automation Part 2, exploring ITSM workflow improvements

What are the benefits of IT Service automation?

The Path to Automation, part 4: Is time saved the only consideration? Time saved is nearly always the most important factor when it comes to the benefits of automation. However, it is not the only factor. In a simple world, you’d pull a report of all the tickets that are logged, find the most time-consuming item, automate it, and then move onto the next one down the list. But, of course, things are rarely this straightforward and other considerations have

Read More
Blog post cover image for the CIH Solutions article Path to Automation Part 2, exploring ITSM workflow improvements

How to implement automations for IT Services?

The Path to Automation, part 5: We’ve picked one. What do we do next? So, you’ve reviewed your data and made a decision on what to automate first. Brace yourself: now it’s time to put into action everything you’ve planned. How you come at the project will naturally vary, depending on what you’re trying to automate, the budget you have available and the tool you pick. The people responsible for planning the work should have covered most of the technical

Read More

Time to transform your ITSM

We’ll strengthen your IT service management capability, improving delivery, consistency, and performance across your organisation.