Tailored ITSM solutions that support your business.

We’re your all-in-one IT partner with nearly 20 years of experience, and absolutely no vendor influence. Just tailored solutions that meet your needs and budget.

Customer review badge showing 5 out of 5 stars from 8 reviews of CIH Solutions ITSM consultancy, displayed beneath the homepage hero headline

5 out of 5 stars from 8 reviews

Meet Our Partners

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Supporting organisations for more than 18 years.

We combine a deep understanding of our clients’ ITSM challenges with our ‘The art of the possible’ attitude to offer tailored technology and consulting solutions that meet business goals.

Our approach:

Transformative ITSM solutions for long-term maturity

Our goal is to improve efficiency and service management delivery, supporting you now and as you grow.

Ready to evolve your ITSM?

Through our experience and your business expertise, we can leverage smart, practical strategies to improve your service management maturity.

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years in business

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ITSM implementations

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years of combined team experience

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industries served

Why choose us?

We don’t just fix inefficiencies. We help you build clarity, confidence, and long-term capability across every layer of ITSM.

Industry knowledge

With nearly twenty years of hands-on delivery, we know what works, what doesn’t, and why. You get battle-tested strategies from day one.

Comprehensive services

We’re your one-stop shop for all ITSM needs. Whether you want a full range of services or just a single element, we’re happy to help.

Tool agnostic

We work with all leading ITSM vendors, and we don’t play favourites. Just impartial advice that’s always in your best interest.

Illustration in the Why choose us section of the CIH Solutions homepage, supporting the reasons clients pick CIHS as their independent, vendor-agnostic ITSM consultancy

Real results, from businesses just like yours

Hear it from those we’ve helped.

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Will Finn profile picture
Will Finn
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Thanks Chris, Mike for your excellent ITSM and AI workshop I attended this week. It was a great format, an expert presentation from Sam and Aimilios on AI capabilities and current limitations and then thinking through operational use cases and applications.
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Steve Ward profile picture
Steve Ward
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An incredibly informative and transformational experience that completely shifted my mindset on how I think about and approach AI within my organisation. Having access to genuine experts, alongside like-minded professionals, created fascinating and deeply insightful discussions. The hospitality was second to none! Thank you Chris, the CIH team and all who attended, don't leave me off the invite for the next one.
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Adam Phillips profile picture
Adam Phillips
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I had the pleasure recently of attending an Automation workshop organised by CIH, and it was an excellent experience from start to finish. The day was well-structured, engaging, and packed with excellent insights on automation strategy. Chris did a brilliant job hosting, and the venue added to the overall quality of the event. It was also a fantastic chance to connect with peers and subject matter experts. I’d strongly recommend these workshops to anyone interested in automation and look forward to joining more CIH hosted sessions in future. Thanks to Chris and the team!
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Ian Wall profile picture
Ian Wall
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I recently attended an Automation workshop hosted by CIH, this was a very well run, enjoyable and informative day spent discussing the subject and getting advice on our own plans for Automation initiatives. Chris was a fantastic host, it was held in a great venue and the session was a good opportunity to network with other attendees and subject matter experts. I would definitely recommend attending future workshops and look forward to attending a future event.
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Sam Attias profile picture
Sam Attias
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Attended an excellent workshop on the topic of Automation in ITSM hosted the CIH team in London. Very informative discussion and professionally presented. Thanks again to Chris and the rest of CIH team. Sam
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Paul Walmsley profile picture
Paul Walmsley
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I found the workshop really informative, great subject matter experts with real world examples, came away with plenty to think about and implement in my own journey in to automation
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Chevonne Hobbs profile picture
Chevonne Hobbs
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Really enjoyed attending the Automation Workshop; everyone had the opportunity to discuss what automation means, how and where it can be applied and a plan on how to move forward. Brilliant expertise around the table, sharing experiences, challenges, quick wins and a great networking opportunity - thanks CIHS for hosting! Looking forward to the next one.

Success stories worth exploring

See how our ITSM consultancy has helped organisations improve service management, increase efficiency, and achieve measurable results. Each case study highlights real-world challenges, solutions, and the impact on service delivery and business outcomes.

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Ideas worth implementing

We share what’s working in ITSM, from toolset optimisation to system integration best practices.

Blog post cover image for the CIH Solutions article Why Most CMDBs Fail And How Yours Won't, on configuration management database implementation pitfalls in ITSM

CIH Solutions Lifecycle Approach – Stage 3: Design

Stage 3: Design – planning the optimum solution for your organisation This is the third of our deep-dive articles, walking our customers through our new Technical Delivery Lifecycle approach, which we’ll implement in early 2024. If you haven’t already, please read the introductory article, which will give you an overview of our approach and what happens leading up to the Design stage. How soon can the Design stage start? We can move into the Design phase as soon as we’ve

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How more efficient ITSM can help offset rising business costs

By Chris Hodder, CEO CIH Solutions In this paper Chris Hodder, CEO of CIHS explores ways in which businesses’ can drive efficiencies and reduce costs across for their IT service management solutions. Chris and the CIH team have extensive experience of working with leading ITSM solutions and vendors across a wide range of client sectors which means they can offer businesses independent, impartial advice on selecting and optimising the best IT Service Management solution to meet their business needs. Introduction

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Blog post cover image for the CIH Solutions article Path to Automation Part 2, exploring ITSM workflow improvements

How to get started with IT Service automation?

The Path to Automation, part 2: What is automation? And where do we start? Before you decide what you should automate, and what to prioritise, it’s vital to be clear on what we mean by automation and why it’s so important. The whole point of automation is to provide business benefits to your organisation, usually by taking the strain off the humans in your IT service team. This could be in one of two ways: By providing your customers with

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Time to transform your ITSM

We’ll strengthen your IT service management capability, improving delivery, consistency, and performance across your organisation.