We’re your all-in-one IT partner with nearly 20 years of experience, and absolutely no vendor influence. Just tailored solutions that meet your needs and budget.
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We combine a deep understanding of our clients’ ITSM challenges with our ‘The art of the possible’ attitude to offer tailored technology and consulting solutions that meet business goals.
Our goal is to improve efficiency and service management delivery, supporting you now and as you grow.
Through our experience and your business expertise, we can leverage smart, practical strategies to improve your service management maturity.
We’re always keen to chat
years in business
ITSM implementations
years of combined team experience
industries served
We don’t just fix inefficiencies. We help you build clarity, confidence, and long-term capability across every layer of ITSM.
With nearly twenty years of hands-on delivery, we know what works, what doesn’t, and why. You get battle-tested strategies from day one.
We’re your one-stop shop for all ITSM needs. Whether you want a full range of services or just a single element, we’re happy to help.
We work with all leading ITSM vendors, and we don’t play favourites. Just impartial advice that’s always in your best interest.
Hear it from those we’ve helped.
See how our ITSM consultancy has helped organisations improve service management, increase efficiency, and achieve measurable results. Each case study highlights real-world challenges, solutions, and the impact on service delivery and business outcomes.
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We share what’s working in ITSM, from toolset optimisation to system integration best practices.
By Chris Hodder, CEO CIH Solutions In this paper Chris Hodder, CEO of CIHS explores ways in which businesses’ can drive efficiencies and reduce costs across for their IT service management solutions. Chris and the CIH team have extensive experience of working with leading ITSM solutions and vendors across a wide range of client sectors which means they can offer businesses independent, impartial advice on selecting and optimising the best IT Service Management solution to meet their business needs. Introduction
As a managed service provider, you live and die by the quality of your service. And naturally, you’re well ahead of the average organisation. This is what you do, after all. But perhaps you’ve identified a few chinks in your armour. Maybe after a period of growth you need to embark on a service improvement programme to make sure everything is in tip-top shape. Maybe you’re planning to refresh or replace IT systems, and want to make sure your house
Achieving better outcomes with our new Lifecycle approach At CIH Solutions we always believe in ensuring our valued customers receive the best possible service from us, delivered in the most transparent ways we can. That’s why we’ve been working hard behind the scenes to define our new ‘Technical Delivery Lifecycle’ (or just ‘Lifecycle’ for short), a structured approach to how we will work with you. We’re excited that we’re now ready to implement this process with our existing managed service
We’ll strengthen your IT service management capability, improving delivery, consistency, and performance across your organisation.
