
How to implement IT Service automation?
The Path to Automation, part 3: We’re ready. Now what? Once you’re in a position to make smart decisions about what to automate, based on your data, you’ll need to run a report to retrieve and analyse it. At this point, many organisations should be prepared for a shock. Certain requests are likely to appear more often than you thought they did. Until now, without accurate data, you’re likely to have based everything on ‘noise’ from the service desk and

