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  • Independent expertise that you can trust.

Tailored ITSM solutions that support your business.

We’re your all-in-one IT partner with nearly 20 years of experience, and absolutely no vendor influence. Just tailored solutions that meet your needs and budget.

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Customer review badge showing 5 out of 5 stars from 8 reviews of CIH Solutions ITSM consultancy, displayed beneath the homepage hero headline

5 out of 5 stars from 8 reviews

Meet Our Partners

Background banner image for the Meet Our Partners section of the CIH Solutions homepage, introducing the ITSM vendor tools CIHS implements and supports for clients
  • Your all-in-one ITSM partner

Supporting organisations for more than 18 years.

We combine a deep understanding of our clients’ ITSM challenges with our ‘The art of the possible’ attitude to offer tailored technology and consulting solutions that meet business goals.

Our approach:

  • Through detailed scoping, we identify business needs and opportunities so we can implement services that solve real challenges.
  • We’re a vendor-agnostic provider, meaning we recommend the best tools for your unique position.
  • We’re partnership-focused, working in collaboration with our clients to deliver long-term solutions, not short-term sales.
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  • Our Core Services

Transformative ITSM solutions for long-term maturity

Our goal is to improve efficiency and service management delivery, supporting you now and as you grow.

Workshops & events

We’re always keen to share our knowledge to equip your internal teams with tips and tricks of the trade.
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ITSM consulting

Get objective, specialist advice on ITSM strategy, best practice, and technologies.
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Toolset optimisation

Fine-tune your systems, processes, and people for better performance.
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System integration

18 years of experience help us ensure your tools work as one.
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Managed services

If you need a helping hand to take the strain, our managed services support your ITSM maturity.
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Ready to evolve your ITSM?

Through our experience and your business expertise, we can leverage smart, practical strategies to improve your service management maturity.

Schedule a Consultation

+44 208 050 3165

We’re always keen to chat

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Why choose us?

We don’t just fix inefficiencies. We help you build clarity, confidence, and long-term capability across every layer of ITSM.

Industry knowledge

With nearly twenty years of hands-on delivery, we know what works, what doesn’t, and why. You get battle-tested strategies from day one.

Comprehensive services

We’re your one-stop shop for all ITSM needs. Whether you want a full range of services or just a single element, we’re happy to help.

Tool agnostic

We work with all leading ITSM vendors, and we don’t play favourites. Just impartial advice that’s always in your best interest.

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Illustration in the Why choose us section of the CIH Solutions homepage, supporting the reasons clients pick CIHS as their independent, vendor-agnostic ITSM consultancy

Real results, from businesses just like yours

Hear it from those we’ve helped.

  • Real ITSM Case Studies

Success stories worth exploring

See how our ITSM consultancy has helped organisations improve service management, increase efficiency, and achieve measurable results. Each case study highlights real-world challenges, solutions, and the impact on service delivery and business outcomes.

Case study cover image in the Success stories worth exploring section of the CIH Solutions homepage, linking to one of the CIHS ITSM client engagements

CIHS Assessment Helps Plymouth University prepare for ISO20000 Certification

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Case study cover image for the CIHS assessment that helped Plymouth University prepare for ISO/IEC 20000 certification, one of the featured CIH Solutions ITSM engagements

CIHS ITIL knowledge of what works and what doesn’t is invaluable

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Case study cover image for a CIH Solutions client testimonial noting that CIHS ITIL knowledge of what works and what does not is invaluable, from the homepage success stories section

CIHS Consultants Help CJC Ltd Select, Configure& Implement ITSM Solution

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Case study cover image for the CIH Solutions engagement where CIHS consultants helped CJC Ltd select, configure, and implement their ITSM solution, from the homepage success stories

Assured Data Protection Case Study

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Case study cover image for the Assured Data Protection engagement with CIH Solutions, from the homepage success stories section on CIHS ITSM client work

Flexing to our Clients’ needs – DSP Case Study

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Case study cover image for the DSP engagement on flexing to client needs, from the CIH Solutions homepage success stories section on CIHS ITSM client work

Powering Rapid Growth – Rapid Addition Case Study

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  • STAY IN THE KNOW

Ideas worth implementing

We share what’s working in ITSM, from toolset optimisation to system integration best practices.

Blog post cover image for the CIH Solutions article Bringing our service to the next level with a Toolset Change, on planning and executing an ITSM tooling migration

Asset vs. CI: What’s the Difference?

One of the most common misunderstandings about ITSM is the difference between an asset and a configuration item (CI). And that’s understandable. After all, ITSM toolsets store assets and CIs in exactly the same way: they’re stored in the same place, with the same relationship options. But, and this is crucial, they aren’t the same thing. And if you try to treat them as though they are the same, you’ll wind up wasting a lot of time and resources. Why

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February 28, 2022 No Comments
Blog post cover image for the CIH Solutions article Path to Automation Part 2, exploring ITSM workflow improvements

What are the benefits of IT Service automation?

The Path to Automation, part 4: Is time saved the only consideration? Time saved is nearly always the most important factor when it comes to the benefits of automation. However, it is not the only factor. In a simple world, you’d pull a report of all the tickets that are logged, find the most time-consuming item, automate it, and then move onto the next one down the list. But, of course, things are rarely this straightforward and other considerations have

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April 27, 2023 No Comments
Blog post cover image for the CIH Solutions article Bridging the Gap Between Assets and CIs, on aligning IT asset management with configuration items in an ITSM CMDB

Bringing our service to the next level with a Toolset Change!

It’s been an exciting time here at CIHS. We’re typically not in the habit of writing articles about what we do and how we operate. However, given the growth we’ve experienced and the new challenges we’re now facing, we felt it was time to explain some of the changes we’ve made and will be rolling out over the next couple of months. For those familiar with our previous posts, we’ve often discussed how to leverage existing toolsets, not change products

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March 1, 2022 No Comments
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  • READY TO GET STARTED?

Time to transform your ITSM

We’ll strengthen your IT service management capability, improving delivery, consistency, and performance across your organisation.

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