Tailored ITSM solutions that support your business.

We’re your all-in-one IT partner with nearly 20 years of experience, and absolutely no vendor influence. Just tailored solutions that meet your needs and budget.

Customer review badge showing 5 out of 5 stars from 8 reviews of CIH Solutions ITSM consultancy, displayed beneath the homepage hero headline

5 out of 5 stars from 8 reviews

Meet Our Partners

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Supporting organisations for more than 18 years.

We combine a deep understanding of our clients’ ITSM challenges with our ‘The art of the possible’ attitude to offer tailored technology and consulting solutions that meet business goals.

Our approach:

Transformative ITSM solutions for long-term maturity

Our goal is to improve efficiency and service management delivery, supporting you now and as you grow.

Ready to evolve your ITSM?

Through our experience and your business expertise, we can leverage smart, practical strategies to improve your service management maturity.

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years in business

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ITSM implementations

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years of combined team experience

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industries served

Why choose us?

We don’t just fix inefficiencies. We help you build clarity, confidence, and long-term capability across every layer of ITSM.

Industry knowledge

With nearly twenty years of hands-on delivery, we know what works, what doesn’t, and why. You get battle-tested strategies from day one.

Comprehensive services

We’re your one-stop shop for all ITSM needs. Whether you want a full range of services or just a single element, we’re happy to help.

Tool agnostic

We work with all leading ITSM vendors, and we don’t play favourites. Just impartial advice that’s always in your best interest.

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Real results, from businesses just like yours

Hear it from those we’ve helped.

Success stories worth exploring

See how our ITSM consultancy has helped organisations improve service management, increase efficiency, and achieve measurable results. Each case study highlights real-world challenges, solutions, and the impact on service delivery and business outcomes.

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Ideas worth implementing

We share what’s working in ITSM, from toolset optimisation to system integration best practices.

Social media style card image for the CIHS assessment that helped Plymouth University prepare for ISO/IEC 20000 certification, from the CIH Solutions homepage success stories

Navigating the Challenges of Cherwell’s End-of-Life: Finding the Right Alternative

Finding the right alternative to Cherwell for your business Having acquired Cherwell in 2021, Ivanti has confirmed that it will discontinue the platform in 2026. As a result, all Cherwell users will need to migrate to an alternative option, whether that’s Ivanti itself or another system. However, with a bewildering array of ITSM platforms out there, finding the perfect fit that keeps your business running smoothly can be challenging and time-consuming. And if you get it wrong, you could end

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Building a User-Centric ITSM: Strategies for Enhanced UX

Picture this: A new smartphone is on the market, with all the latest features, a powerful processor, and an impressive camera. However, the interface is clunky and difficult to navigate (Windows Phone, anyone?). You might find yourself frustrated and unable to fully utilise the phone’s capabilities. This frustration can lead you to avoid using the phone altogether or have it replaced, regardless of its technical prowess. The same principle applies to IT Service Management (ITSM) systems. No matter how feature-rich

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Navigating the Future: How CIHS can support Cherwell Users Beyond its 2026 End of Life

With Ivanti’s announcement that they will discontinue the Cherwell product in 2026, many Cherwell users are now contemplating their ITSM strategy and how to respond. Since Ivanti’s acquisition of Cherwell in March 2021, there has been a sense of uncertainty. However, with the news of Cherwell’s end of life, maintaining the status quo is no longer a sustainable long-term strategy. Cherwell users are now tasked with determining whether to migrate to Ivanti’s offering or to explore other alternatives. Evaluating Options

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Time to transform your ITSM

We’ll strengthen your IT service management capability, improving delivery, consistency, and performance across your organisation.