
4 Top Tips to improve your SLA’s
“Service Level Agreements are the cornerstone upon which effective IT Service Management is based, and they are central to building and maintaining a positive relationship between the user community and the IT Department” It is not possible to understate the benefits of good Service Level Agreements however, we rarely see good Service Level Agreements in practice. Almost without exception they tend to be documents written by someone in the IT Department, from an IT perspective; and they generally relate to


