
How to get started with IT Service automation?
The Path to Automation, part 2: What is automation? And where do we start? Before you decide what you should automate, and what to prioritise, it’s vital to be clear on what we mean by automation and why it’s so important. The whole point of automation is to provide business benefits to your organisation, usually by taking the strain off the humans in your IT service team. This could be in one of two ways: By providing your customers with

