Vendor-agnostic ITSM solutions | Independent IT experts

Will Finn

Thanks Chris, Mike for your excellent ITSM and AI workshop I attended this week. It was a great format, an expert presentation from Sam and Aimilios on AI capabilities and current limitations and then thinking through operational use cases and applications.

Steve Ward

An incredibly informative and transformational experience that completely shifted my mindset on how I think about and approach AI within my organisation. Having access to genuine experts, alongside like-minded professionals, created fascinating and deeply insightful discussions. The hospitality was second to none! Thank you Chris, the CIH team and all who attended, don't leave me off the invite for the next one.

Adam Phillips

I had the pleasure recently of attending an Automation workshop organised by CIH, and it was an excellent experience from start to finish. The day was well-structured, engaging, and packed with excellent insights on automation strategy. Chris did a brilliant job hosting, and the venue added to the overall quality of the event. It was also a fantastic chance to connect with peers and subject matter experts. I’d strongly recommend these workshops to anyone interested in automation and look forward to joining more CIH hosted sessions in future. Thanks to Chris and the team!

Ian Wall

I recently attended an Automation workshop hosted by CIH, this was a very well run, enjoyable and informative day spent discussing the subject and getting advice on our own plans for Automation initiatives. Chris was a fantastic host, it was held in a great venue and the session was a good opportunity to network with other attendees and subject matter experts. I would definitely recommend attending future workshops and look forward to attending a future event.

Sam Attias

Attended an excellent workshop on the topic of Automation in ITSM hosted the CIH team in London. Very informative discussion and professionally presented. Thanks again to Chris and the rest of CIH team. Sam

Paul Walmsley

I found the workshop really informative, great subject matter experts with real world examples, came away with plenty to think about and implement in my own journey in to automation

Chevonne Hobbs

Really enjoyed attending the Automation Workshop; everyone had the opportunity to discuss what automation means, how and where it can be applied and a plan on how to move forward. Brilliant expertise around the table, sharing experiences, challenges, quick wins and a great networking opportunity - thanks CIHS for hosting! Looking forward to the next one.

Bridging the Gap Between Assets and CIs

One of the biggest challenges IT leaders face is working out how to transition from managing standalone assets to properly leveraging Configuration Items in a CMDB. And that’s understandable – it’s not exactly straightforward. The problem is that not every asset needs to become a CI, but figuring out which ones should make the cut? That’s where most organisations get stuck. Get this wrong, and you’ll either end up with a bloated CMDB that nobody wants to use, or you’ll

August 5, 2025 No Comments

MSPs – Delivering Outstanding Service Every Time

As a managed service provider, you live and die by the quality of your service. And naturally, you’re well ahead of the average organisation. This is what you do, after all. But perhaps you’ve identified a few chinks in your armour. Maybe after a period of growth you need to embark on a service improvement programme to make sure everything is in tip-top shape. Maybe you’re planning to refresh or replace IT systems, and want to make sure your house

February 28, 2022 No Comments

Blog post cover image for the CIH Solutions article about the cost savings of increasing self-service in IT support

Reduce your costs by increasing self-service

Chris Hodder shares his tips on how you can reduce your ITSM costs by increasing self-service. Speak to anyone involved in customer service management at a retail bank and they’ll have plenty to say on the topic of shifting account-holders towards self-service. The banks discovered long ago that encouraging customers to self-serve can bring considerable cost savings, either by reducing headcount in branches and call centres, or shifting employees onto higher value activities rather than having them handle a constant

December 20, 2022 No Comments

Tailored ITSM solutions that support your business.

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Supporting organisations for more than 18 years.

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Transformative ITSM solutions for long-term maturity

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CIHS Assessment Helps Plymouth University prepare for ISO20000 Certification

CIHS ITIL knowledge of what works and what doesn’t is invaluable

CIHS Consultants Help CJC Ltd Select, Configure& Implement ITSM Solution

Assured Data Protection Case Study

Flexing to our Clients’ needs – DSP Case Study

Powering Rapid Growth – Rapid Addition Case Study

Save time and
book a call with us.

Ideas worth implementing

Bridging the Gap Between Assets and CIs

MSPs – Delivering Outstanding Service Every Time

Reduce your costs by increasing self-service

Time to transform your ITSM

Tailored ITSM solutions that support your business.

Meet Our Partners

Supporting organisations for more than 18 years.

Our approach:

Transformative ITSM solutions for long-term maturity

Workshops & events

ITSM consulting

Toolset optimisation

System integration

Managed services

Ready to evolve your ITSM?

Why choose us?

Industry knowledge

Comprehensive services

Tool agnostic

Real results, from businesses just like yours

Success stories worth exploring

Save time andbook a call with us.

Ideas worth implementing

Time to transform your ITSM

Save time and
book a call with us.