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  • Independent expertise that you can trust.

Tailored ITSM solutions that support your business.

We’re your all-in-one IT partner with nearly 20 years of experience, and absolutely no vendor influence. Just tailored solutions that meet your needs and budget.

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Customer review badge showing 5 out of 5 stars from 8 reviews of CIH Solutions ITSM consultancy, displayed beneath the homepage hero headline

5 out of 5 stars from 8 reviews

Meet Our Partners

Background banner image for the Meet Our Partners section of the CIH Solutions homepage, introducing the ITSM vendor tools CIHS implements and supports for clients
  • Your all-in-one ITSM partner

Supporting organisations for more than 18 years.

We combine a deep understanding of our clients’ ITSM challenges with our ‘The art of the possible’ attitude to offer tailored technology and consulting solutions that meet business goals.

Our approach:

  • Through detailed scoping, we identify business needs and opportunities so we can implement services that solve real challenges.
  • We’re a vendor-agnostic provider, meaning we recommend the best tools for your unique position.
  • We’re partnership-focused, working in collaboration with our clients to deliver long-term solutions, not short-term sales.
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  • Our Core Services

Transformative ITSM solutions for long-term maturity

Our goal is to improve efficiency and service management delivery, supporting you now and as you grow.

Workshops & events

We’re always keen to share our knowledge to equip your internal teams with tips and tricks of the trade.
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ITSM consulting

Get objective, specialist advice on ITSM strategy, best practice, and technologies.
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Toolset optimisation

Fine-tune your systems, processes, and people for better performance.
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System integration

18 years of experience help us ensure your tools work as one.
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Managed services

If you need a helping hand to take the strain, our managed services support your ITSM maturity.
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Ready to evolve your ITSM?

Through our experience and your business expertise, we can leverage smart, practical strategies to improve your service management maturity.

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+44 208 050 3165

We’re always keen to chat

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Why choose us?

We don’t just fix inefficiencies. We help you build clarity, confidence, and long-term capability across every layer of ITSM.

Industry knowledge

With nearly twenty years of hands-on delivery, we know what works, what doesn’t, and why. You get battle-tested strategies from day one.

Comprehensive services

We’re your one-stop shop for all ITSM needs. Whether you want a full range of services or just a single element, we’re happy to help.

Tool agnostic

We work with all leading ITSM vendors, and we don’t play favourites. Just impartial advice that’s always in your best interest.

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Illustration in the Why choose us section of the CIH Solutions homepage, supporting the reasons clients pick CIHS as their independent, vendor-agnostic ITSM consultancy

Real results, from businesses just like yours

Hear it from those we’ve helped.

  • Real ITSM Case Studies

Success stories worth exploring

See how our ITSM consultancy has helped organisations improve service management, increase efficiency, and achieve measurable results. Each case study highlights real-world challenges, solutions, and the impact on service delivery and business outcomes.

Case study cover image in the Success stories worth exploring section of the CIH Solutions homepage, linking to one of the CIHS ITSM client engagements

CIHS Assessment Helps Plymouth University prepare for ISO20000 Certification

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Case study cover image for the CIHS assessment that helped Plymouth University prepare for ISO/IEC 20000 certification, one of the featured CIH Solutions ITSM engagements

CIHS ITIL knowledge of what works and what doesn’t is invaluable

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Case study cover image for a CIH Solutions client testimonial noting that CIHS ITIL knowledge of what works and what does not is invaluable, from the homepage success stories section

CIHS Consultants Help CJC Ltd Select, Configure& Implement ITSM Solution

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Case study cover image for the CIH Solutions engagement where CIHS consultants helped CJC Ltd select, configure, and implement their ITSM solution, from the homepage success stories

Assured Data Protection Case Study

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Case study cover image for the Assured Data Protection engagement with CIH Solutions, from the homepage success stories section on CIHS ITSM client work

Flexing to our Clients’ needs – DSP Case Study

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Case study cover image for the DSP engagement on flexing to client needs, from the CIH Solutions homepage success stories section on CIHS ITSM client work

Powering Rapid Growth – Rapid Addition Case Study

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  • STAY IN THE KNOW

Ideas worth implementing

We share what’s working in ITSM, from toolset optimisation to system integration best practices.

MSPs – Delivering Outstanding Service Every Time

As a managed service provider, you live and die by the quality of your service. And naturally, you’re well ahead of the average organisation. This is what you do, after all. But perhaps you’ve identified a few chinks in your armour. Maybe after a period of growth you need to embark on a service improvement programme to make sure everything is in tip-top shape. Maybe you’re planning to refresh or replace IT systems, and want to make sure your house

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February 28, 2022 No Comments

4 Top Tips to improve your SLA’s

“Service Level Agreements are the cornerstone upon which effective IT Service Management is based, and they are central to building and maintaining a positive relationship between the user community and the IT Department” It is not possible to understate the benefits of good Service Level Agreements however, we rarely see good Service Level Agreements in practice. Almost without exception they tend to be documents written by someone in the IT Department, from an IT perspective; and they generally relate to

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February 28, 2022 No Comments
Blog post cover image for the CIH Solutions article about Kia virtual agent implementation and self-service

Feature Spotlight: Kia Virtual Agent Hand-off

I wanted to shine a bit of a spotlight on one of the features that really sets apart the difference between a Virtual Agent and a Chatbot. The support structure in most organisations allows first-line support agents to handle simple, well-defined issues in high quantity, with a high degree of confidence and minimal resources. More complex or sensitive issues are referred to specialists in second and third-line support positions. Knowing how and when to escalate is all part of providing

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March 1, 2022 No Comments
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  • READY TO GET STARTED?

Time to transform your ITSM

We’ll strengthen your IT service management capability, improving delivery, consistency, and performance across your organisation.

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