
Virtual Agent vs Real Agent – When is a real agent the better option?
Before we know it Virtual Agents will be responsible for handling the majority of requests your organisation is presented with, but at what level does it become more beneficial to have an actual agent doing the work? Before we can answer that, we need to first define what we mean by Virtual Agent and how it differs from a Chatbot. The Chatbot vs Virtual Agent topic has been covered many times across countless blogs (And by countless, I mean at


