Vendor-agnostic ITSM solutions | Independent IT experts

Will Finn

Thanks Chris, Mike for your excellent ITSM and AI workshop I attended this week. It was a great format, an expert presentation from Sam and Aimilios on AI capabilities and current limitations and then thinking through operational use cases and applications.

Steve Ward

An incredibly informative and transformational experience that completely shifted my mindset on how I think about and approach AI within my organisation. Having access to genuine experts, alongside like-minded professionals, created fascinating and deeply insightful discussions. The hospitality was second to none! Thank you Chris, the CIH team and all who attended, don't leave me off the invite for the next one.

Adam Phillips

I had the pleasure recently of attending an Automation workshop organised by CIH, and it was an excellent experience from start to finish. The day was well-structured, engaging, and packed with excellent insights on automation strategy. Chris did a brilliant job hosting, and the venue added to the overall quality of the event. It was also a fantastic chance to connect with peers and subject matter experts. I’d strongly recommend these workshops to anyone interested in automation and look forward to joining more CIH hosted sessions in future. Thanks to Chris and the team!

Ian Wall

I recently attended an Automation workshop hosted by CIH, this was a very well run, enjoyable and informative day spent discussing the subject and getting advice on our own plans for Automation initiatives. Chris was a fantastic host, it was held in a great venue and the session was a good opportunity to network with other attendees and subject matter experts. I would definitely recommend attending future workshops and look forward to attending a future event.

Sam Attias

Attended an excellent workshop on the topic of Automation in ITSM hosted the CIH team in London. Very informative discussion and professionally presented. Thanks again to Chris and the rest of CIH team. Sam

Paul Walmsley

I found the workshop really informative, great subject matter experts with real world examples, came away with plenty to think about and implement in my own journey in to automation

Chevonne Hobbs

Really enjoyed attending the Automation Workshop; everyone had the opportunity to discuss what automation means, how and where it can be applied and a plan on how to move forward. Brilliant expertise around the table, sharing experiences, challenges, quick wins and a great networking opportunity - thanks CIHS for hosting! Looking forward to the next one.

Blog post cover image for the CIH Solutions article about IT service management automation best practices

What are the best IT service requests to automate?

The Path to Automation, part 1: The ‘best’ requests to automate What are the best things to automate in your organisation? You’ve probably already read plenty of articles telling you the answer. But we’re not going to do that here. In those kinds of articles, you’re likely to find that the majority of what’s suggested can be achieved by buying whatever it is the writer is trying to sell. That’s because the aim is to market a company’s knowledge and

April 27, 2023 No Comments

Blog post banner image for a CIH Solutions article in the Latest insights section

The Benefits of Business Analysis

Here’s a story that might sound familiar. You need a new household appliance – perhaps a washing machine. A friend recommends a particular make and model, or there’s a good offer online. It might be top of the range, but it looks the part, and you don’t want to spend long researching your options, so you buy it. You install it and are pleased that you have 20 different programs available. It works well. But after a year, you realise

August 7, 2024 No Comments

Why Most CMDBs Fail (And How Yours Won’t)

CMDBs are a bit like diets. Everyone knows they should have one, most people start with good intentions, and the majority end up abandoned after a few months when reality sets in. The difference? A failed diet just means you didn’t lose weight. A failed CMDB means you’ve wasted months of effort and budget on something nobody uses. We’ve watched this play out dozens of times. Organisations get excited about having a “single source of truth” for their IT infrastructure,

August 6, 2025 No Comments

Tailored ITSM solutions that support your business.

Meet Our Partners

Supporting organisations for more than 18 years.

Our approach:

Transformative ITSM solutions for long-term maturity

Workshops & events

ITSM consulting

Toolset optimisation

System integration

Managed services

Ready to evolve your ITSM?

+44 208 050 3165

Why choose us?

Industry knowledge

Comprehensive services

Tool agnostic

Real results, from businesses just like yours

Success stories worth exploring

CIHS Assessment Helps Plymouth University prepare for ISO20000 Certification

CIHS ITIL knowledge of what works and what doesn’t is invaluable

CIHS Consultants Help CJC Ltd Select, Configure& Implement ITSM Solution

Assured Data Protection Case Study

Flexing to our Clients’ needs – DSP Case Study

Powering Rapid Growth – Rapid Addition Case Study

Save time and
book a call with us.

Ideas worth implementing

What are the best IT service requests to automate?

The Benefits of Business Analysis

Why Most CMDBs Fail (And How Yours Won’t)

Time to transform your ITSM

Tailored ITSM solutions that support your business.

Meet Our Partners

Supporting organisations for more than 18 years.

Our approach:

Transformative ITSM solutions for long-term maturity

Workshops & events

ITSM consulting

Toolset optimisation

System integration

Managed services

Ready to evolve your ITSM?

Why choose us?

Industry knowledge

Comprehensive services

Tool agnostic

Real results, from businesses just like yours

Success stories worth exploring

Save time andbook a call with us.

Ideas worth implementing

Time to transform your ITSM

Save time and
book a call with us.