Cherwell Software Services

Our Enterprise Service Management knowledge and experience are complemented by unparalleled expertise in Cherwell Software implementation and hosting. Arrange a call to see how we can help you get the best out of your Cherwell solution.

Our Cherwell Software Services are valued by customers across multiple sectors, including Finance, Retail, Construction, Managed Service Providers & numerous Public Sector organisations. Our unrivalled experience with Cherwell, combined with Best Practice and Complementary toolset knowledge, allows our clients to fully leverage the capabilities not only of Cherwell, but of a range of integrated IT Toolsets.

10 Ways Cherwell Can Help

Cherwell is a market leading Service Management platform. The Cherwell Service Management (CSM) platform allows you to automate workflows, integrate systems and improve employee productivity. Regardless of where your focus is – IT, Facilities, Human Resources or any of your other business functions – CSM gives your business the tools it needs to optimise processes across the board.

No-Code Platform

Platform Intelligence

Extensible Platform

Flexible Integration

Fast To Implement

Seamless Upgrades

Enterprise Service Management

Flexible Deployment

Concurrent Licensing

Customer Focus

Why Choose CIH Solutions?

CIH Solutions have been implementing, configuring, improving and optimising IT service management toolsets since inception and we love the way that 4me is built from the ground up to incorporate best practice disciplines with SIAM at its core. This allows us to offer a range of services complementary to the 4me offering.

Cherwell Hosting and Management

As Cherwell’s first UK and Irelands Managed Multi Tenant Programme partner CIHS is able to offer fully hosted and managed Cherwell implementations of either CSM ITSM or CSM Enterprise.

Virtual Administration

As some of Europe's most experienced Cherwell consultants we virtually administer a number of client’s: on-premise; SaaS; CIHS Hosted, Cherwell implementation with our flexible hourly Virtual Admin contracts.

Configuration and Consultancy

From single day engagements through full managed and guaranteed results driven projects; our scalable configuration process provides full documentation and training solutions for whatever you may imagine your 4me system could do allowing you to leverage across your business.


mApps and Integrations

Popular solutions that we've provided to other customers from small features such as linking your Calendar presence to Cherwell through to full data driven Workflow Solutions. Take a look at some of the things mApps can do for you.

Complementary Technologies

As an experienced Cherwell partner, we’ve been so successful in integrating Cherwell with complementary technologies that we’ve established formal partnerships with a number of the vendors.


Messaging across your business allows you to leverage Cherwell as an Enterprise Service Management toolset, beyond IT.

Experience state-aware messaging for your Incidents, Problem, Requests, Changes and Approvals.

Dynamic messaging saves time and reduces your overflowing mailbox.


One of our most popular integrations is Cherwell-to-Jira true two-way communication.

This mApp now only keeps Cherwell and Jira in sync, it also provides advanced features such as approvals in one system to progress workflow in the other, as well as visual updating of processes in Cherwell.

Check out our video to watch us practice what we preach with our own Cherwell-Jira integration for our Virtual Admin agreement.

Teams Integration

KIA is our Service Management platform agnostic Virtual Agent using Natural Language Recognition and dozens of pre-defined Service Management topics.

The familiar Microsoft Teams interface makes KIA a one stop shop for your internal and external customers to interface with your ServiceDesk.

Handle IT, HR and Facilities requests, knowledge search, approvals, updates and service queries from a single interface.