Heed Advanced Messaging

Heed is a leading provider of innovative communication solutions for the modern workplace. Focusing on employee engagement and productivity, it offers a range of tools and technologies to help organisations of all sizes connect with their employees in meaningful ways.

HEED is the tool that puts you in control of your messaging requirements directly integrated into your ITSM systems.

Heed's key features

Desktop Alerts

Desktop alerts are an effective way to grab employees’ attention and ensure they receive critical information promptly. Using Heed, businesses can distribute customisable notifications of varying types and severities to suit all communication requirements.

Corporate Screensaver

Engage employees by replacing idle screens with informative, dynamic content. With Heed, companies can create custom screensavers that display a range of content, from company announcements to training videos, safety messages, and more.

SMS and Voice Notifications

Heed facilitates communication through SMS and voice notifications to ensure employees receive important messages regardless of location or device. Heed also allows for real-time, two-way communication, enabling employees to interact with colleagues.

Actionable alerts

Heed provides all the necessary information and the ability to make action requests within a single message.


Heed integrates with over 100 apps, facilitating faster communication through preferred channels.

White labelling

Heed allows white labelling to ensure content is tailored to and compatible with your brand identity.

Heed also offers:

  • Account Roles
  • Alert types
  • Auditing
  • Digital Signage
  • Templates
  • Two-factor authentication
  • WhatsApp Notifications
  • Fast and Agile Implementation

Why choose Heed for your messaging requirements?

Effortlessly begin with our user-friendly employee engagement solution, designed for fast onboarding. Access agent support and pre-made message templates for a seamless experience that requires no IT expertise.

Benefit from a single, transparent price devoid of hidden fees or feature restrictions. Confidently budget for communication needs and enjoy a scalable solution that adapts and evolves with your requirements.

Utilise “Micro Apps” for seamless integrations with leading systems like SharePoint, ServiceNow, Salesforce, and Workday. Leverage pre-built dashboards and engagement analytics for data-driven, personalised communication strategies.

Heed’s AI Assistant offers a powerful solution for organisations looking to communicate more effectively with their workforce. This ensures employees receive the most relevant information, delivered most engagingly, all while saving time for internal communications and HR professionals.

Address the challenge of achieving full readership for crucial business updates with Heed's innovative alerts, guaranteeing 100% readership and ensuring top-priority matters are handled promptly.

Enhance employee engagement by distributing captivating content through Heed's customizable alerts and templates, featuring options such as tickers, video alerts, and digital signage.

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CIH Solutions Support

Using Heed for Incident Management

Initial incident management communications cannot afford to rely on the same system we use to manage virtually every business activity.

Email is notoriously overloaded and ineffective, yet 83% relied heavily on email to gather the incident response team.

Not only is it slow, but email is static. Once formulated, a message remains in an inbox, unchanged—no updates, no new information, no reminders. To do that, you need to create a new message, which joins the long list of unread inbox messages.

Use intelligent notifications to get real value from your incident management process.

Using Heed for Centralised Approvals

Forget sending an email navigating back to a self service portal, HEED provides the following:

One Click Approvals – Present users with the relevant information in one central place to action approvals from multiple systems with just one click.

Eliminate Redundancy – State aware Removes irrelevant or redundant approval requests that have been actioned or completed by another member of the Approval Group

Target Approvals – Intelligently target specific approval groups using channel subscriptions that can be synchronised from common enterprise platforms.

Accountability – See which users have seen notifications, which device they have seen it on, when they saw it and which users are taking action.

Heed on the Go

Improving the experience of most ITSM solutions, the Heed mobile app extends this centralised user experience from desktop to mobile, enabling and ensuring that approvals and notifications can be actioned on the move for the entire workforce.

View and manage approvals cross-platform directly from the enterprise Heed mobile application, keeping users informed of their relevant actions wherever they are.

Heed user interface on a Macbook and phone

Heed Additional Reading

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Centralised Approvals​

Find all of your Approvals in one centralised location, providing a ‘single pane of glass’ for all of your relevant actions. Once approvals and tasks are completed or become redundant, they are retracted from the action centre, providing a real-time view of everything that requires your attention and removing the surrounding noise.

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Employee Onboarding​

On-boarding a new employee seems like it should be one of the simplest processes in any business. However, the reality of employee onboarding is that it is often not complete by the time the new starter joins the business.

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Procurement Lifecycle

Procurement is a vital business unit in any large enterprise organisation. In today’s enterprise, it is not enough for procurement to simply make purchases; it must perform consistently at an optimum level to maximise ROI.

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Digital Workspace

With Heed, business processes can be completed effortlessly, dramatically increasing user experience and productivity. Through our state-of-the-art PACT process, Heed completes a digital transformation that will bring your enterprise to the forefront of information technology.

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Process Lifecycle

It can often be difficult to maintain clear visibility of where you are within a process without delving into multiple different platforms or chasing multiple groups of users. Heed provides clear visibility of which stage your process is at.

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Powering next-gen companies

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