Heed is a leading provider of innovative communication solutions for the modern workplace. Focusing on employee engagement and productivity, it offers a range of tools and technologies to help organisations of all sizes connect with their employees in meaningful ways.
HEED is the tool that puts you in control of your messaging requirements directly integrated into your ITSM systems.
Desktop alerts are an effective way to grab employees’ attention and ensure they receive critical information promptly. Using Heed, businesses can distribute customisable notifications of varying types and severities to suit all communication requirements.
Engage employees by replacing idle screens with informative, dynamic content. With Heed, companies can create custom screensavers that display a range of content, from company announcements to training videos, safety messages, and more.
Heed facilitates communication through SMS and voice notifications to ensure employees receive important messages regardless of location or device. Heed also allows for real-time, two-way communication, enabling employees to interact with colleagues.
Heed provides all the necessary information and the ability to make action requests within a single message.
Heed integrates with over 100 apps, facilitating faster communication through preferred channels.
Heed allows white labelling to ensure content is tailored to and compatible with your brand identity.
Initial incident management communications cannot afford to rely on the same system we use to manage virtually every business activity.
Email is notoriously overloaded and ineffective, yet 83% relied heavily on email to gather the incident response team.
Not only is it slow, but email is static. Once formulated, a message remains in an inbox, unchanged—no updates, no new information, no reminders. To do that, you need to create a new message, which joins the long list of unread inbox messages.
Use intelligent notifications to get real value from your incident management process.
Forget sending an email navigating back to a self service portal, HEED provides the following:
One Click Approvals – Present users with the relevant information in one central place to action approvals from multiple systems with just one click.
Eliminate Redundancy – State aware Removes irrelevant or redundant approval requests that have been actioned or completed by another member of the Approval Group
Target Approvals – Intelligently target specific approval groups using channel subscriptions that can be synchronised from common enterprise platforms.
Accountability – See which users have seen notifications, which device they have seen it on, when they saw it and which users are taking action.
Improving the experience of most ITSM solutions, the Heed mobile app extends this centralised user experience from desktop to mobile, enabling and ensuring that approvals and notifications can be actioned on the move for the entire workforce.
View and manage approvals cross-platform directly from the enterprise Heed mobile application, keeping users informed of their relevant actions wherever they are.
