Innovative IT Service Management by HaloITSM

CIHS is proud to introduce HaloITSM, a revolutionary IT Service Management (ITSM) platform designed to elevate your IT services. HaloITSM offers a comprehensive suite of tools that streamline IT processes, bringing modern, efficient ITIL-aligned solutions to your business. This partnership enhances our mission to deliver state-of-the-art technology that integrates seamlessly with your business needs.

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Key Features
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Empower your IT with HaloITSM

Streamlined ITIL Alignment

HaloITSM simplifies adherence to ITIL standards, ensuring efficient and compliant IT service management.

Unified ITSM Platform

Consolidate all IT needs in a single platform. Simplify IT service management with a user-friendly interface. 

Advanced Analytics

Gain insights into your IT operations. Make informed decisions about your IT infrastructure with the power of data.

User-Friendly Interface

A modern, easy-to-use interface that reduces the learning curve and improves user adoption.

Customisable Workflows

Tailor processes to fit your unique business requirements with easy-to-configure workflows.

Self-Service Portal

Gain freedom with a fully customisable portal to help you create an extension of your brand.

HaloITSM also offers:

  • Non-modular pricing
  • Lower Total Cost of Ownership
  • Short Time to Value
  • Seamless and Flexible Upgrade Process
  • No-Code Approach
  • Flexibility on licencing types with named, concurrent and mixed options

What is HaloITSM best for?

With HaloITSM, incident management becomes a streamlined, efficient process. The platform’s ITIL-aligned processes facilitate quick incident resolution and consistent meeting of Service Level Agreements (SLAs). Automation of workflows and centralisation of communications are key features, making it simpler and more efficient to manage IT incidents.

Enhance user experience with a self-service portal for efficient service requests and fulfilment.

Manage IT changes effectively with comprehensive tools, ensuring minimal disruption to services.

Centralise control of IT assets, enhancing efficiency and oversight.

Why Partner with CIHS for HaloITSM

When you're adopting a comprehensive IT Service Management (ITSM) solution like HaloITSM, the value of an experienced and reliable consultancy partner cannot be overstated. CIHS Solutions experience and knowledge of HaloITSM positions us your go-to consultancy and integration partner, dedicated to helping you maximise the potential of your ITSM toolsets.

As an authorised partner for HaloITSM, CIHS offers competitive pricing, passing on the benefits of our licence savings directly to you. We pride ourselves on our consultancy and integration expertise. When you reach out to us, you’ll be speaking with a consultant who understands your needs, not just a sales professional.

Our virtual administration service is designed to efficiently manage your HaloITSM implementation, whether it's on-premise, SaaS, or CIHS hosted. Our flexible virtual admin contracts allow for tailored support, ensuring your HaloITSM system is always performing optimally.

CIHS’s approach to configuration and consultancy is as versatile as your needs. Whether it’s a single-day engagement or a fully managed project, our scalable process includes comprehensive documentation and training solutions. Our goal is to help you realise the full capabilities of HaloITSM, leveraging its features to benefit your entire business.

We don't just stop at providing the platform. Our team is continuously working on integrating our products, such as advanced virtual agents, with HaloITSM. Our aim is to ensure that popular integrations and configurations, including advanced automation, AIOps, and CMDB management tools, are readily available within your HaloITSM environment. This integration extends to creating a seamless ecosystem with your existing tools and processes.

Powering next-gen companies

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Case Study

How we’ll deploy HALOITSM to improve speed and quality of service at a leading further education group

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Cardiff City Hall

How Cardiff City Council reduced their ongoing IT costs by implementing HaloITSM

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AO store with an AO van outside

AO.com’s rapid growth required HaloITSM for visibility and automation of operations

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An older woman and a middle-aged man sat at a table, smiling and nursing a cup of tea.

How ACH Group saved 2 hours per day and achieved an 87% SLA by implementing HaloITSM

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An image of a building at Rodillian Academy

How The Rodillian Multi Academy Trust improved visibility and efficiency with HaloITSM

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