Welcome to the CIH Solutions Blog
Cherwell mApp – Most Frequent Requests
Most frequent requests Customer Challenge One of the most important factors in increasing the adoption rate of a Self-Service Portal is providing the customer an easier method of raising tickets than the conventional means of email or phone.Product Value Often a large...
CIHS Workflow Pro
CUSTOMER CHALLENGE Tasks and task templates are a powerful feature of CSM, and even though they support dependencies our customers still found it a challenge to work when it comes down to pure triggered workflow. We felt they wanted a more personalised experience of...
WHITEPAPER | Incident Management | Improvements for Faster Recovery
This white paper discusses how the Incident Management process can be refined to deliver faster recovery of normal service operations. The paper does not aim to analyse the entire end-to-end working of the Incident Management process, but rather concentrates on...
Lookers Plc Case Study
The Lookers Group are proud to represent more than 30 leading car manufacturers in over 160 dealerships, employing 9000 people.
They offer their customers a wide variety of new, nearly new and used cars, vans, supplying over 200,000 vehicles annually throughout the UK and Ireland and revenue of £5bn.
CIHS has expanded its Cherwell services. Here’s why that matters.
If you’re a Cherwell user, we’ve just made things easier.
CIHS has joined up with Cherwell development specialists RiSE Service Management. It means we can provide Cherwell Service Management more efficiently, more quickly and at less cost.
CIHS Request Approvals Matrix for Cherwell
CIHS Request Approvals Matrix for Cherwell. The Problem CIH Solutions Ltd. clients face a common challenge with typical ITSM tools out of the box solution approval systems, typically limited to Analysts in the system. In many organisations this simply is not flexible...
CIHS 10th Anniversary
CIHS' 10th Anniversary Recap: Why ITSM is So Hard! On Monday 7th August, CIHS turned 10 years old. That’s a whole decade we’ve racked up helping people put together fully integrated ITSM strategies, processes, and solutions. Our goal? Simply, to enable IT...
Top 3 Considerations for Moving ITSM to the Cloud
Top 3 Considerations for Moving ITSM to the Cloud Unless you’ve been living under a rock for the past several years, you’ll already know traditional IT services have been flocking to the cloud for some time. And if you’ve been following the hype, you’ll also...
Asset vs. CI: What’s the difference?
Asset vs. CI: What's the Difference? One of the most common misunderstandings about ITSM is the difference between an asset and a configuration item (CI). And that’s understandable. After all, ITSM toolsets store assets and CIs in exactly the same way: they’re...
The 3 Biggest Shared Service Environment Headaches
The 3 Biggest "Shared Service Environment" Headaches Shared service environments are a conundrum. On the one hand, cost savings can be tremendous… but on the other, pulling off a large-scale shared service project is far from easy. Over the past few years we’ve...
New Year, New ITSM Solution?
New Year, New ITSM Solution? As the final quarter of 2016/17 begins, you’re probably thinking about the new budget cycle starting in April. And what better way to kick off the financial year than with a new ITSM software solution? After all, your current ITSM...
Debunking the ITIL Technical Services Catalogue
Debunking the ITIL Technical Service Catalogue We all know that ITIL alignment can be a battle. In between defining your configuration items (CIs) and your business services, you also have to create a CMDB, a business service catalogue, and a technical service...
Welcome to the CIH Solutions Blog
Cherwell mApp – Most Frequent Requests
Most frequent requests Customer Challenge One of the most important factors in increasing the adoption rate of a Self-Service Portal is providing the customer an easier method of raising tickets than the conventional means of email or phone.Product Value Often a large...
CIHS Workflow Pro
CUSTOMER CHALLENGE Tasks and task templates are a powerful feature of CSM, and even though they support dependencies our customers still found it a challenge to work when it comes down to pure triggered workflow. We felt they wanted a more personalised experience of...
WHITEPAPER | Incident Management | Improvements for Faster Recovery
This white paper discusses how the Incident Management process can be refined to deliver faster recovery of normal service operations. The paper does not aim to analyse the entire end-to-end working of the Incident Management process, but rather concentrates on...
Lookers Plc Case Study
The Lookers Group are proud to represent more than 30 leading car manufacturers in over 160 dealerships, employing 9000 people.
They offer their customers a wide variety of new, nearly new and used cars, vans, supplying over 200,000 vehicles annually throughout the UK and Ireland and revenue of £5bn.
CIHS has expanded its Cherwell services. Here’s why that matters.
If you’re a Cherwell user, we’ve just made things easier.
CIHS has joined up with Cherwell development specialists RiSE Service Management. It means we can provide Cherwell Service Management more efficiently, more quickly and at less cost.
CIHS Request Approvals Matrix for Cherwell
CIHS Request Approvals Matrix for Cherwell. The Problem CIH Solutions Ltd. clients face a common challenge with typical ITSM tools out of the box solution approval systems, typically limited to Analysts in the system. In many organisations this simply is not flexible...
CIHS 10th Anniversary
CIHS' 10th Anniversary Recap: Why ITSM is So Hard! On Monday 7th August, CIHS turned 10 years old. That’s a whole decade we’ve racked up helping people put together fully integrated ITSM strategies, processes, and solutions. Our goal? Simply, to enable IT...
Top 3 Considerations for Moving ITSM to the Cloud
Top 3 Considerations for Moving ITSM to the Cloud Unless you’ve been living under a rock for the past several years, you’ll already know traditional IT services have been flocking to the cloud for some time. And if you’ve been following the hype, you’ll also...
Asset vs. CI: What’s the difference?
Asset vs. CI: What's the Difference? One of the most common misunderstandings about ITSM is the difference between an asset and a configuration item (CI). And that’s understandable. After all, ITSM toolsets store assets and CIs in exactly the same way: they’re...
The 3 Biggest Shared Service Environment Headaches
The 3 Biggest "Shared Service Environment" Headaches Shared service environments are a conundrum. On the one hand, cost savings can be tremendous… but on the other, pulling off a large-scale shared service project is far from easy. Over the past few years we’ve...
New Year, New ITSM Solution?
New Year, New ITSM Solution? As the final quarter of 2016/17 begins, you’re probably thinking about the new budget cycle starting in April. And what better way to kick off the financial year than with a new ITSM software solution? After all, your current ITSM...
Debunking the ITIL Technical Services Catalogue
Debunking the ITIL Technical Service Catalogue We all know that ITIL alignment can be a battle. In between defining your configuration items (CIs) and your business services, you also have to create a CMDB, a business service catalogue, and a technical service...