Welcome to the CIH Solutions Blog

Cherwell mApp – Most Frequent Requests

Cherwell mApp – Most Frequent Requests

Most frequent requests Customer Challenge One of the most important factors in increasing the adoption rate of a Self-Service Portal is providing the customer an easier method of raising tickets than the conventional means of email or phone.Product Value Often a large...

read more
CIHS Workflow Pro

CIHS Workflow Pro

CUSTOMER CHALLENGE Tasks and task templates are a powerful feature of CSM, and even though they support dependencies our customers still found it a challenge to work when it comes down to pure triggered workflow. We felt they wanted a more personalised experience of...

read more
Lookers Plc Case Study

Lookers Plc Case Study

The Lookers Group are proud to represent more than 30 leading car manufacturers in over 160 dealerships, employing 9000 people.

They offer their customers a wide variety of new, nearly new and used cars, vans, supplying over 200,000 vehicles annually throughout the UK and Ireland and revenue of £5bn.

read more
CIHS Request Approvals Matrix for Cherwell

CIHS Request Approvals Matrix for Cherwell

CIHS Request Approvals Matrix for Cherwell. The Problem CIH Solutions Ltd. clients face a common challenge with typical ITSM tools out of the box solution approval systems, typically limited to Analysts in the system. In many organisations this simply is not flexible...

read more
CIHS 10th Anniversary

CIHS 10th Anniversary

CIHS' 10th Anniversary Recap: Why ITSM is So Hard!   On Monday 7th August, CIHS turned 10 years old. That’s a whole decade we’ve racked up helping people put together fully integrated ITSM strategies, processes, and solutions. Our goal? Simply, to enable IT...

read more
Top 3 Considerations for Moving ITSM to the Cloud

Top 3 Considerations for Moving ITSM to the Cloud

Top 3 Considerations for Moving ITSM to the Cloud   Unless you’ve been living under a rock for the past several years, you’ll already know traditional IT services have been flocking to the cloud for some time. And if you’ve been following the hype, you’ll also...

read more
Asset vs. CI: What’s the difference?

Asset vs. CI: What’s the difference?

Asset vs. CI: What's the Difference?    One of the most common misunderstandings about ITSM is the difference between an asset and a configuration item (CI). And that’s understandable. After all, ITSM toolsets store assets and CIs in exactly the same way: they’re...

read more
The 3 Biggest Shared Service Environment Headaches

The 3 Biggest Shared Service Environment Headaches

The 3 Biggest "Shared Service Environment" Headaches Shared service environments are a conundrum. On the one hand, cost savings can be tremendous… but on the other, pulling off a large-scale shared service project is far from easy. Over the past few years we’ve...

read more
New Year, New ITSM Solution?

New Year, New ITSM Solution?

New Year, New ITSM Solution?  As the final quarter of 2016/17 begins, you’re probably thinking about the new budget cycle starting in April. And what better way to kick off the financial year than with a new ITSM software solution? After all, your current ITSM...

read more
Debunking the ITIL Technical Services Catalogue

Debunking the ITIL Technical Services Catalogue

Debunking the ITIL Technical Service Catalogue   We all know that ITIL alignment can be a battle. In between defining your configuration items (CIs) and your business services, you also have to create a CMDB, a business service catalogue, and a technical service...

read more

Welcome to the CIH Solutions Blog

Cherwell mApp – Most Frequent Requests

Cherwell mApp – Most Frequent Requests

Most frequent requests Customer Challenge One of the most important factors in increasing the adoption rate of a Self-Service Portal is providing the customer an easier method of raising tickets than the conventional means of email or phone.Product Value Often a large...

read more
CIHS Workflow Pro

CIHS Workflow Pro

CUSTOMER CHALLENGE Tasks and task templates are a powerful feature of CSM, and even though they support dependencies our customers still found it a challenge to work when it comes down to pure triggered workflow. We felt they wanted a more personalised experience of...

read more
Lookers Plc Case Study

Lookers Plc Case Study

The Lookers Group are proud to represent more than 30 leading car manufacturers in over 160 dealerships, employing 9000 people.

They offer their customers a wide variety of new, nearly new and used cars, vans, supplying over 200,000 vehicles annually throughout the UK and Ireland and revenue of £5bn.

read more
CIHS Request Approvals Matrix for Cherwell

CIHS Request Approvals Matrix for Cherwell

CIHS Request Approvals Matrix for Cherwell. The Problem CIH Solutions Ltd. clients face a common challenge with typical ITSM tools out of the box solution approval systems, typically limited to Analysts in the system. In many organisations this simply is not flexible...

read more
CIHS 10th Anniversary

CIHS 10th Anniversary

CIHS' 10th Anniversary Recap: Why ITSM is So Hard!   On Monday 7th August, CIHS turned 10 years old. That’s a whole decade we’ve racked up helping people put together fully integrated ITSM strategies, processes, and solutions. Our goal? Simply, to enable IT...

read more
Top 3 Considerations for Moving ITSM to the Cloud

Top 3 Considerations for Moving ITSM to the Cloud

Top 3 Considerations for Moving ITSM to the Cloud   Unless you’ve been living under a rock for the past several years, you’ll already know traditional IT services have been flocking to the cloud for some time. And if you’ve been following the hype, you’ll also...

read more
Asset vs. CI: What’s the difference?

Asset vs. CI: What’s the difference?

Asset vs. CI: What's the Difference?    One of the most common misunderstandings about ITSM is the difference between an asset and a configuration item (CI). And that’s understandable. After all, ITSM toolsets store assets and CIs in exactly the same way: they’re...

read more
The 3 Biggest Shared Service Environment Headaches

The 3 Biggest Shared Service Environment Headaches

The 3 Biggest "Shared Service Environment" Headaches Shared service environments are a conundrum. On the one hand, cost savings can be tremendous… but on the other, pulling off a large-scale shared service project is far from easy. Over the past few years we’ve...

read more
New Year, New ITSM Solution?

New Year, New ITSM Solution?

New Year, New ITSM Solution?  As the final quarter of 2016/17 begins, you’re probably thinking about the new budget cycle starting in April. And what better way to kick off the financial year than with a new ITSM software solution? After all, your current ITSM...

read more
Debunking the ITIL Technical Services Catalogue

Debunking the ITIL Technical Services Catalogue

Debunking the ITIL Technical Service Catalogue   We all know that ITIL alignment can be a battle. In between defining your configuration items (CIs) and your business services, you also have to create a CMDB, a business service catalogue, and a technical service...

read more

Pin It on Pinterest