Ivanti Neurons ITSM

At CIHS Solutions, we pride ourselves on providing exceptional wraparound support for companies aiming to harness the full potential of Ivanti Neurons for ITSM. Our expert team specifies and implements this advanced suite, ensuring your organisation benefits from a seamless, efficient, and transformative IT service management experience. With CIHS Solutions, you gain a partner committed to elevating your IT operations by strategically applying Ivanti’s cutting-edge features.

KEY FEATURES

Use Cases

CIHS SUPPORT

CASE STUDIES

Key Features of Ivanti Neurons for ITSM Supported by CIH Solutions

Request Management

Improve the efficiency and satisfaction of employees by optimising the delivery process of information and items, ensuring timely access and clear communication.

Incident Management

Rapidly diagnose and remediate issues with devices and applications, significantly reducing downtime and improving user experience.

Asset Discovery

Our support in implementing asset management strategies improves efficiency and security by automating hardware and software identification.

Event Management

Quickly capture, diagnose, and resolve unforeseen system events, maintaining operational continuity and reducing unexpected challenges.

Configuration Management

Ensure devices, systems, and services deliver consistent performance throughout their lifecycle, maximising uptime and minimising disruption, supported by our expert guidance

Runbook Automation

Standardise operations to enhance quality and reduce errors, leading to more reliable and efficient IT service management processes.

Ivanti Neurons also offers:

Change Management
Knowledge Management
Reporting and Dashboards
Service Level Management
Omnichannel Support
IT Asset Management

Why CIH Solutions with Ivanti Neurons for ITSM is the right choice for your Business

Automation and Scalability

Ivanti Neurons for ITSM empowers your business to automate workflows, streamlining operations across IT service management, asset management, HR, facilities, and more without manual intervention. With CIH Solutions, scale and adapt these capabilities to effortlessly meet your unique business requirements.

Optimise Your Assets

Gain unparalleled visibility into your hardware and software assets to maximise performance and value, ensuring your investments are fully leveraged.

Engaging Self-Service

Transform the service experience with AI-powered chatbots and intuitive service portals, making it easier for your users to find the help they need when they need it.

Improved Service Quality

Benefit from automation services, which allow service owners and business managers to adapt, design, and control workflows without coding expertise, enhancing service quality and consistency across the board.

Stay Connected

Enable staff and users to utilise mobile devices to stay connected, ensuring accessibility and responsiveness no matter where they are.

Actionable Insight

Choose from SaaS, on-premises, or fully hosted and managed solutions by CIHS, providing actionable insights to drive your IT service management forward.

CIH Solutions – Elevating Your Ivanti Neurons

Ivanti Hosting and Management

With CIHS, access is fully hosted, and implementations of Neurons for ITSM are managed, including a range of integration options, innovative products, and best practices. Our ISO27001 and Cyber Essentials+ accreditations ensure your system's security and reliability.

Configuration Consultancy

Whether a single-day engagement or a fully managed project, our scalable configuration process includes comprehensive documentation and training, enabling your vision for the system to be fully realised and leveraged across your business.

Integrations

From simple enhancements like linking your calendar presence to Ivanti to complete data-driven workflow solutions, CIH Solutions excels in integrating your existing tools to automate processes and improve data quality.

Managed Service and Virtual Administration

Benefit from experienced ITSM consultants offering managed services and virtual administration, supported by flexible token based monthly tiers or draw down agreements or draw-down agreements.

ESM Adoption

Expand Ivanti's application beyond ITSM into other business areas with our expertise, understanding the need for flexibility and the challenges of adopting ITSM principles at an enterprise level.