Experts in cloud, on-premise, and hybrid automation, Kelverion provides solutions and integrations that remove the manual process of tying up IT staff and transform IT service automation’s productivity, efficiency, and supportability. Their products utilise and enhance the power of Microsoft Azure and System Center Orchestrator.

CIH Solutions and Kelverion

Thanks to the partnership of Kelverion and CIH Solutions, we can now offer our existing and future customers a smooth combination of process, service management toolset and automation. We will provide even more efficient services across a broad spectrum of ITSM vendor products. Our cooperation accelerates digital initiatives while delivering outstanding value to our client base. The functionality of Kelverion allows us to provide added value to clients, delivering true automation whilst ensuring all the necessary governance is adhered to, from the end-user Self Service Experience to auditable approval and automation.

Service Request Automation is the automatic completion of day-to-day manual processes such as user creation, adding users to groups, and service access requests. By utilising automation, tasks are completed in minutes, removing time-consuming procedures that previously depleted IT resources and delayed resolution for the end user.

Kelverion's key features

Automate IT Service Requests

A complete solution to automate your IT processes hosted in Microsoft Azure, the Kelverion Runbook Studio integrates and orchestrates third-party systems to automate the day-to-day manual processes that hinder and delay IT and Support Desk teams.

Runbook Studio

The Runbook Studio is an Azure Automation graphical design application that allows developers and non-developers to utilise its capabilities. The Studio includes integrations and solutions that allow all team members to create, manage, and support runbooks.

Simplified Runbook Authoring

The automation authoring studio for Azure Automation which enables users to create runbooks using a drag and drop, code free, graphical authoring approach.  This low-code/no-code capability empowers all users to contribute to your automation projects.

No Need To Write Any Code

Use Kelverion’s click and configure, drag and drop image-based authoring. With shapes, diagrams and drop-down list forms, transform manual processes into automation.

Over 800 Integrations Available

Kelverion offers multi-vendor, cloud, and on-premise integrations to enable API connections between your enterprise IT systems.

Runbook Automation

Automation as a Service is executed in Microsoft’s Azure Automation service and consumed on a low-cost, pay-as-you-go basis for scalable efficiency.

Why choose Kelverion for Service Request Automation

Kelverion have over a decade of experience in automating service requests, either powered by Azure Automation or with Microsoft System Center Orchestrator

Runbooks are created graphically, meaning there is no need to type lines of code. An image-based approach to runbook authoring means that processes are easy to follow and amend,

Both our support and professional service teams are based in-house. Any questions or queries you have will be responded to by a member of the Kelverion team, not by an outsourced call centre.

Kelverion isn’t tied to any ITSM or enterprise systems and has a library of 35+ integrations available.

The solutions are created using Kelverion’s best practices in runbook development, making them simple to support and enabling the rapid adoption of automation processes

Kelverion's support and professional service teams are based in-house; any questions or queries you have will be responded to by a member of the Kelverion team, not an outsourced call centre

The Kelverion Runbook Suite

The Kelverion Runbook Suite, which has been specially created to enable organisations to harness the power of Azure Automation, is formed of 4 parts:

A ‘click and configure’ graphical authoring environment in which to create and modify the automation processes that will save your business hundreds of ‘man-hours’. Similar to a Visio diagram, this image-based approach means users don’t need to write lines of code.

Kelverion's products wrap around your existing ITSM and connect automation through their ‘smart discovery’ technology.

Pre-built automation solutions are ready to be deployed and tweaked to the exact requirements of your organisation.

Kelverion’s ready-to-implement Solution Packs include:

  • Joiners, Movers, Leavers
  • Standard IT Tasks
  • Office 365 Management
  • Virtual Machine
  • Provisioning and Management
  • Event to Service Desk Incident Ticket
  • Remote Diagnostics and Remediation

Automation Portal:

For customers who don’t have a self-service portal within their service desk, Kelverion has built an automation portal, empowering end-users to complete their own service requests and fulfilling these requests with automation.

Powering next-gen companies

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