This white paper discusses how the Problem Management process can be enhanced to provide a more proactive role in problem resolution. At the same time, this paper looks at how problem management can perform a critical role in supporting an IT organisation’s Risk Management function. Introduction I have a suspicion
This white paper looks at the relationship between Business Value and the IT Change Management process. The paper looks at a number of improvements that can be introduced into the Change Management process to increase efficiency with the aim of reducing both risk and cost to service delivery, and hence
Abstract This white paper discusses how Knowledge Management (KM) can be used to manage risk and control costs in an IT Service Management environment. This white paper discusses how Knowledge Management (KM) can be used to manage risk and control costs in an IT Service Management environment. The paper identifies
By Chris Hodder, CEO CIH Solutions In this paper Chris Hodder, CEO of CIHS explores ways in which businesses’ can drive efficiencies and reduce costs across for their IT service management solutions. Chris and the CIH team have extensive experience of working with leading ITSM solutions and vendors across a
In this paper Ljay Doherty, our Head of Managed Services identifies some of the key things to consider if you are thinking about switching to a Cherwell managed service. Could moving to a managed service improve your performance and reduce your overall costs? Since Ivanti bought Cherwell in March 2021,
In this paper Mike Walker, our Technical Director identifies five ways to make your Cherwell system last longer. Following the acquisition of Cherwell by Avanti we know many existing Cherwell customers have considered what they should do next. So, whether you’re sticking with Cherwell, or just need to buy some
This white paper discusses how a CMDB can be used as the basis of a Configuration Management System to manage risk and control costs in an IT Service Management environment. The paper identifies four ‘hot spots’ based on the author’s experience and outlines common problems and suggests solutions using a