Asset vs. CI: What’s the Difference?
One of the most common misunderstandings about ITSM is the difference between an asset and a configuration item (CI). And that’s understandable. After all, ITSM toolsets store assets and CIs in exactly the same way: they’re stored in the same place, with the same relationship options. But, and this is
The 2 Most Common Service Catalogue Issues … (And What To Do About Them)
There are hundreds of ways for a service catalogue implementation project to fail spectacularly. We’ve seen them all. From local government to big business every industry has its own peculiar stumbling blocks, and trying to list all of them would be almost impossible. But there are two issues in particular
MSPs – Delivering Outstanding Service Every Time
As a managed service provider, you live and die by the quality of your service. And naturally, you’re well ahead of the average organisation. This is what you do, after all. But perhaps you’ve identified a few chinks in your armour. Maybe after a period of growth you need to
Averting Disaster: How To Avoid the Top 4 CMDB Sticking Points
It’s happened before, hasn’t it? You’ve had sign-off to implement a CMDB, agreed the budget, assigned the project team… and then somewhere along the line it’s all gone wrong. Ultimately, you had to call the whole thing off. It’s a familiar story, and one shared by organisations all over the
4 Top Tips to improve your SLA’s
“Service Level Agreements are the cornerstone upon which effective IT Service Management is based, and they are central to building and maintaining a positive relationship between the user community and the IT Department” It is not possible to understate the benefits of good Service Level Agreements however, we rarely see