Our consulting services focus on building sustainable IT strategies that drive measurable value.
AI in ITSM. Everyone’s talking about it. Nobody knows where to begin.
This roundtable is for IT professionals who want clarity, not another sales pitch. Governance. Use cases. Data readiness. Add-on vs AI-native platforms. We’ll cover the lot, with live demos and facilitated discussion. You’ll leave with answers, not more questions. Honest conversation. Practical problem-solving. One day.
AI in ITSM is everywhere – in vendor pitches, in your LinkedIn feed, probably in your last board meeting. But for most IT teams, the reality looks something like this:
You don’t know where to start Which processes should you tackle first? How do you identify high-volume, repetitive ticket types that would actually benefit from AI? Many teams end up automating the easy stuff with minimal impact while the real pain points stay manual.
Your data isn’t ready AI running on messy, incomplete, or siloed data produces misclassified tickets, incorrect assignments, and frustrated users. Industry research suggests 89% of organisations say siloed data negatively impacts their IT operations. If your knowledge base is gathering dust, AI won’t magically fix that.
You don’t have AI expertise in-house Identifying the right use cases, implementing properly, maintaining systems once deployed – it’s a skill set most IT teams don’t have. Only 7% of organisations are at mature AI adoption levels.
Governance is a grey area Who approves AI use? What policies need to be in place? Meanwhile, staff are already using ChatGPT and other free tools without oversight. 51% of IT professionals cite governance and compliance as their top barrier to AI adoption.
You can’t cut through the vendor noise Every ITSM platform now claims to be “AI-powered.” But what does that actually mean? Market analysts note that generative AI has entered the “Trough of Disillusionment” – organisations bought into promises and are now hitting reliability issues.
You’re not sure how to measure success Faster ticket resolution means nothing if the answers are wrong and tickets keep reopening. Many teams are measuring activity, not outcomes – and can’t prove whether AI is actually helping.
This roundtable exists to address these challenges head-on.
Founded CIH Solutions in 2007 after seeing teams sold solutions they couldn’t maintain. Led 200+ ITSM implementations across the UK and Europe – from blue light services to building societies. Challenges conventional thinking: where vendors push complex systems, Chris builds practical solutions that work with real constraints.
Mike Walker is CTO at CIH Solutions, with extensive experience delivering CMDBs across public and private sectors. He specialises in integrating and transforming complex data from diverse sources to build practical, maintainable CMDBs that deliver real operational value—not checkbox compliance.
Because the best solutions come from real conversations. When you put 12 people with similar challenges in a room, the collective experience creates breakthroughs that no webinar or consultation can match. We've run these workshops for years - the magic happens when people start sharing what actually went wrong, not just what worked.
We'd rather spend a day solving real problems with IT professionals than sitting in another internal meeting. It's a better use of everyone's time - you get practical help with your challenges and learn how we work.
No. We're not selling anything on the day. This works because everyone contributes and everyone benefits. If you want product demos, this isn't it.
Come anyway. Sometimes the most valuable thing is hearing what problems other teams are hitting - helps you avoid them entirely.
Discover how CHS Solutions can help you achieve measurable performance and compliance.
Call for Inquiry
We don’t believe in one-size-fits-all consulting. Each industry faces distinct challenges — and our team adapts ITIL-based methodologies to fit your environment, objectives, and culture. From assessment to delivery, we focus on clarity, collaboration, and continuous improvement.
Understand your sector-specific IT challenges.
Build governance and optimization plans tailored to your operations.
Deploy processes, tools, and automation for measurable results.
Track KPIs, evolve systems, and embed continuous improvement.
Have a glance at the calendar and select a good time for you.
