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Ivanti Neurons ITSM

Ivanti Neurons brings automation, insight, and smart workflows together in one modern ITSM platform. It helps you cut down on manual tasks, so your team can deliver better service with less effort.

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Key Features of Ivanti Neurons for ITSM Supported by CIH Solutions

Request Management

Improve the efficiency and satisfaction of employees by optimising the delivery process of information and items, ensuring timely access and clear communication.

Incident Management

Rapidly diagnose and remediate issues with devices and applications, significantly reducing downtime and improving user experience.

Asset Discovery

Our support in implementing asset management strategies improves efficiency and security by automating hardware and software identification.

Event Management

Quickly capture, diagnose, and resolve unforeseen system events, maintaining operational continuity and reducing unexpected challenges.

Contract and Renewal Management

Ensure devices, systems, and services deliver consistent performance throughout their lifecycle, maximising uptime and minimising disruption.

Runbook Automation

Standardise operations to enhance quality and reduce errors, leading to more reliable and efficient IT service management processes.

Ivanti Neurons also offers:

  • Artificial Intelligence
  • Unified Service Catalog
  • Problem Management
  • Change Management
  • Release Management
  • Workload Management
  • Workspaces
  • Support Portal
  • Knowledge Base
  • Workflow Automation
  • Employee Onboarding
  • Alert Management
  • Project Management
  • Cloud Management
  • Major Incident Management
  • Integrated CMDB
  • Contract Management

Why CIH Solutions with Ivanti Neurons for ITSM is the right choice for your Business

Ivanti Neurons for ITSM empowers your business to automate workflows, streamlining operations across IT service management, asset management, HR, facilities, and more without manual intervention. With CIH Solutions, scale and adapt these capabilities to effortlessly meet your unique business requirements. 

Gain unparalleled visibility into your hardware and software assets to maximise performance and value, ensuring your investments are fully leveraged. 

Transform the service experience with AI-powered chatbots and intuitive service portals, making it easier for your users to find the help they need when they need it. 

Benefit from automation services, which allow service owners and business managers to adapt, design, and control workflows without coding expertise, enhancing service quality and consistency across the board.

Enable staff and users to utilise mobile devices to stay connected, ensuring accessibility and responsiveness no matter where they are. 

Choose from SaaS, on-premises, or fully hosted and managed solutions by CIHS, providing actionable insights to drive your IT service management forward. 

CIH Solutions – Elevating Your Ivanti Neurons

With CIHS, access is fully hosted, and implementations of Neurons for ITSM are managed, including a range of integration options, innovative products, and best practices. Our ISO27001 and Cyber Essentials+ accreditations ensure your system’s security and reliability. 

Whether a single-day engagement or a fully managed project, our scalable configuration process includes comprehensive documentation and training, enabling your vision for the system to be fully realised and leveraged across your business. 

Expand Ivanti’s application beyond ITSM into other business areas with our expertise, understanding the need for flexibility and the challenges of adopting ITSM principles at an enterprise level.

From simple enhancements like linking your calendar presence to Ivanti to complete data-driven workflow solutions, CIH Solutions excels in integrating your existing tools to automate processes and improve data quality.

Powering next-gen companies