Tenjin by Biomni
Since its inception in 1999, Biomni has focused on the persona of the Digital Worker, enabling them with rapid access to IT services and automation. Tenjin is the 4th generation of Biomni’s self-service solutions, leveraging Generative Conversational AI to serve the needs of today’s digital workers, the most demanding to date.
Tenjin: Smarter Self-Service Powered by No-Code AI
Tenjin delivers a powerful, no-code platform that gives employees everything they need to get work done—information, services, and automation in one place. Its simple implementation and ability to integrate with existing systems make it stand out. Tenjin includes two key modules: Digital Assistants that enhance internal and external customer support, and the Knowledge Network, which unifies scattered knowledge using Generative AI and employee-driven contributions.
Through its partnership with Biomni, CIH Solutions offers this leading self-service solution without requiring a full ITSM overhaul—Tenjin simply elevates your existing setup and improves the overall employee experience.
Empower your IT with Tenjin
Current Challenges
47% of digital workers struggle to find necessary information (Gartner, 2023).
High service desk costs and inefficiencies, with significant gaps between agent-handled and self-service interactions.
Information silos, leading to poor decision-making and reduced productivity.
Generational shift with Gen Z demanding more purposeful work and effective knowledge management.
Root Causes Addressed
Lack of Incentives: Knowledge sharing is not rewarded. Information and Application Sprawl: Disparate silos and formats. Gen Z Values: Focus on purpose, crowdsourcing, and gamification. Disjointed User Experiences: Multiple point solutions increase confusion and disengagement.
The Solution: Tenjin
Decentralized Knowledge Network: Integrates explicit, tacit, and transient knowledge. Powered by generative AI and tokenised rewards. Tokenised Rewards and Incentives: Reward employees for knowledge sharing. Crowdsourcing and Expert Assistance: Encourages knowledge-sharing culture through crowdsourcing. Conversational Access: Embedded and rapid access to services and automation.
Tenjin's Key Features
Knowledge Management
Increased knowledge and know-how for everyone
Expert Q&A: Get answers to your users without burdening human resource
Curate Knowledge: Verbalise your experts know-how
Ask The Crowd: Crowdsource to collaborate with colleagues across the business
Creative Services
Intelligent automation to help generate content
Request: Users initiate an interaction with a Q&A
Generate: An answer is given, and the user is prompted with follow-up actions
Publish: Content is created by generating new information and can then be distributed
Consult
Understand user’s interactions and avoid bias
Interview: The target audience is understood through an interactive Q&A
Create: Combine knowledge with answers to create new findings
Publish: Publish the results as new knowledge articles
Service Management
Gain real-time insight into the quality of service that is being provided.
Incidents: Report incidents and utilise knowledge for instant fixes
Diagnose: Orchestrate expertise and know how to provide content
Request: Submit requests, communicate with approvers and provide status updat
Complete IT Service Desk
Integrated processes on a common platform and shared Configuration Management Database (CMDB)
Change Management
Simplify the configuration and experience of one of the most strategic ITSM processes
IT Asset Management
Track and manage the life cycle of supported hardware and software assets.
Configuration Management
Centrally manage Configuration Items and visualise relationships
What is Tenjin best for?
Out-of-the-Box ITIL Best Practices
Tenjin empowers your organisation to implement best-practice IT service management (ITSM) frameworks like ITIL right from the start. Its intuitive platform eliminates complex configurations, allowing you to leverage pre-built workflows and processes aligned with ITIL guidelines. This ensures consistency, efficiency, and adherence to industry best practices, all within a user-friendly environment.
Advanced Knowledge Management
Tenjin offers a robust knowledge management (KM) solution that goes beyond basic ticketing systems. The platform captures, organises, and shares valuable information, making it readily accessible to IT support staff and end-users. This self-service approach empowers users to find solutions independently, reducing support ticket volume and freeing up IT resources.
One-Step Actions
Streamline your ITSM processes with Tenjin’s one-step actions. Eliminate the need for multi-step procedures by automating everyday tasks and approvals. This functionality empowers your service desk to resolve issues faster, improve first-call resolution rates, and enhance user satisfaction.
Reporting and Dashboards
Gain valuable insights into your organisation’s ITSM performance with Tenjin’s comprehensive reporting and dashboarding capabilities. Generate real-time reports on key performance indicators (KPIs) like incident resolution times, service level agreements (SLAs) met, and user satisfaction ratings. Use these insights to identify areas for improvement and optimise your ITSM processes for maximum efficiency.
Improve Visibility and Accountability with ITSM
Tenjin fosters transparency and accountability within your organization. By establishing clear processes and workflows, all stakeholders – from IT support staff to end-users – gain a better understanding of their roles and responsibilities. This improved visibility leads to faster issue resolution, better communication, and a more collaborative IT service management environment.
Why Partner with CIHS for Tenjin
Your Ideal Partner for Tenjin Implementation and Optimisation
When you’re adopting a comprehensive IT Service Management (ITSM) solution like Tenjin, the value of an experienced and reliable consultancy partner cannot be overstated. CIHS Solutions experience and knowledge of Tenjin positions us your go-to consultancy and integration partner, dedicated to helping you maximise the potential of your ITSM toolsets.
Bespoke Configuration and Consultancy
Authorised Tenjin Partner and Expert Consultancy
As an authorised partner for Tenjin, CIHS offers competitive pricing, passing on the benefits of our licence savings directly to you. We pride ourselves on our consultancy and integration expertise. When you reach out to us, you’ll speak with a consultant who understands your needs, not just a sales professional.
Seamless Integrations
We don’t just stop at providing the platform. Our team is continuously working on integrating our products, such as advanced virtual agents, with Tenjin. We aim to ensure that popular integrations and configurations, including advanced automation, AIOps, and CMDB management tools, are readily available within your Tenjin environment. This integration extends to creating a seamless ecosystem with your existing tools and processes.
Virtual Administration Services
Our virtual administration service is designed to efficiently manage your Tenjin implementation, whether it’s hosted on-premise, SaaS, or CIHS. Our flexible virtual admin contracts allow for tailored support, ensuring your Tenjin system is always performing optimally.
Tenjin Integrations
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