
AI in ITSM: From Confusion to Clarity
AI in ITSM. Everyone’s talking about it. Nobody knows where to begin. This roundtable is for IT professionals who want clarity, not another sales
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AI in ITSM. Everyone’s talking about it. Nobody knows where to begin. This roundtable is for IT professionals who want clarity, not another sales

A one-day, practitioner-led roundtable for IT professionals facing stalled automation initiatives.
No vendors, no presentations—just real challenges and proven solutions from peers across

A small-group, peer-led session for IT leaders frustrated with CMDBs that collapse under real change.
Cut through inflated metrics, vendor noise, and theory
AI in ITSM. Everyone’s talking about it. Nobody knows where to begin. This roundtable is for IT professionals who want clarity, not another sales
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Posted on Will FinnTrustindex verifies that the original source of the review is Google. Thanks Chris, Mike for your excellent ITSM and AI workshop I attended this week. It was a great format, an expert presentation from Sam and Aimilios on AI capabilities and current limitations and then thinking through operational use cases and applications.Posted on Steve WardTrustindex verifies that the original source of the review is Google. An incredibly informative and transformational experience that completely shifted my mindset on how I think about and approach AI within my organisation. Having access to genuine experts, alongside like-minded professionals, created fascinating and deeply insightful discussions. The hospitality was second to none! Thank you Chris, the CIH team and all who attended, don't leave me off the invite for the next one.Posted on Adam PhillipsTrustindex verifies that the original source of the review is Google. I had the pleasure recently of attending an Automation workshop organised by CIH, and it was an excellent experience from start to finish. The day was well-structured, engaging, and packed with excellent insights on automation strategy. Chris did a brilliant job hosting, and the venue added to the overall quality of the event. It was also a fantastic chance to connect with peers and subject matter experts. I’d strongly recommend these workshops to anyone interested in automation and look forward to joining more CIH hosted sessions in future. Thanks to Chris and the team!Posted on Ian WallTrustindex verifies that the original source of the review is Google. I recently attended an Automation workshop hosted by CIH, this was a very well run, enjoyable and informative day spent discussing the subject and getting advice on our own plans for Automation initiatives. Chris was a fantastic host, it was held in a great venue and the session was a good opportunity to network with other attendees and subject matter experts. I would definitely recommend attending future workshops and look forward to attending a future event.Posted on Sam AttiasTrustindex verifies that the original source of the review is Google. Attended an excellent workshop on the topic of Automation in ITSM hosted the CIH team in London. Very informative discussion and professionally presented. Thanks again to Chris and the rest of CIH team. SamPosted on Paul WalmsleyTrustindex verifies that the original source of the review is Google. I found the workshop really informative, great subject matter experts with real world examples, came away with plenty to think about and implement in my own journey in to automationPosted on Chevonne HobbsTrustindex verifies that the original source of the review is Google. Really enjoyed attending the Automation Workshop; everyone had the opportunity to discuss what automation means, how and where it can be applied and a plan on how to move forward. Brilliant expertise around the table, sharing experiences, challenges, quick wins and a great networking opportunity - thanks CIHS for hosting! Looking forward to the next one.
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Join our experts as they discuss how IT leaders can prepare for the future of governance, manage cross-platform visibility, and sustain performance under changing business conditions.
Learn directly from certified ITIL consultants and industry leaders who share proven governance strategies to elevate your IT operations.
Explore practical, field-tested approaches designed to optimize IT performance, strengthen compliance and business goals.
Walk away with clear, actionable steps to improve visibility, streamline operations, and maximize your organization’s ROI.