Resources

Explore our resources hub, full of case studies, workshops and whitepapers that will help you improve IT operations.

Find the insights that matter to you

Find case studies, events, and whitepapers relevant to you.

CIHS Assessment Helps Plymouth University prepare for ISO20000 Certification

CIHS ITIL knowledge of what works and what doesn’t is invaluable

We’re the front door to IT. Everything comes through the IT Service Desk and we work really hard to instil the trust that if

CIHS Consultants Help CJC Ltd Select, Configure& Implement ITSM Solution

Since 2007, when their partnership was finalised, CJC Ltd have provided a comprehensiverange of managed services to their single largest client, a global leader

Assured Data Protection Case Study

Flexing to our Clients’ needs – DSP Case Study

Powering Rapid Growth – Rapid Addition Case Study

AI in ITSM: From Confusion to Clarity

AI in ITSM. Everyone’s talking about it. Nobody knows where to begin. This roundtable is for IT professionals who want clarity, not another sales

Automation Reality Check Where To Start

A one-day, practitioner-led roundtable for IT professionals facing stalled automation initiatives. No vendors, no presentations—just real challenges and proven solutions from peers across industries.

CMDB Troubleshooters Real Problems Real Answers

A small-group, peer-led session for IT leaders frustrated with CMDBs that collapse under real change. Cut through inflated metrics, vendor noise, and theory to

The Enduring myth of CMDB – White Paper

Although entitled ‘The Enduring Myth of CMDB’ this white paper is actually about configuration management. My aim is to show that although a CMDB

Whitepaper: Knowledge Management for ITSM

As with most terms found in IT the term Knowledge Management means different things to different people. There is much available on the subject

Improving IT Change to drive Business Value

I think it is safe to assume that IT change management, as defined by ITIL v3, is well known to the majority of ITSM

Access exclusive reports and expert insights

Sign up once and get instant access to all our case studies, reports and webinars, with practical examples of how teams strengthen their IT.

Real results, from businesses just like yours

Hear it from those we’ve helped.

Ready to Evolve Your ITSM Strategy?

Let’s discuss how governance, optimisation, and automation can unlock measurable business value.

Featured Case Study: Governance That Scales

Discover how CHS Solutions helped a multinational financial services firm reduce downtime by 45% and achieve full audit compliance through ITIL-aligned governance and automation.

CIHS ITIL knowledge of what works and what doesn’t is invaluable

CIHS ITIL knowledge of what works and what doesn’t is invaluable

We’re the front door to IT. Everything comes through the IT Service Desk and we work really hard to instil…
CIHS Consultants Help CJC Ltd Select, Configure& Implement ITSM Solution

CIHS Consultants Help CJC Ltd Select, Configure& Implement ITSM Solution

Since 2007, when their partnership was finalised, CJC Ltd have provided a comprehensiverange of managed services to their single largest…

Featured Case Study: Governance That Scales

Join our experts as they discuss how IT leaders can prepare for the future of governance, manage cross-platform visibility, and sustain performance under changing business conditions. 

Expert Insights

Learn directly from certified ITIL consultants and industry leaders who share proven governance strategies to elevate your IT operations.

Real-World Frameworks

Explore practical, field-tested approaches designed to optimize IT performance, strengthen compliance and business goals.

Actionable Takeaways

Walk away with clear, actionable steps to improve visibility, streamline operations, and maximize your organization’s ROI.

Featured Case Study: Governance That Scales

Join our experts as they discuss how IT leaders can prepare for the future of governance, manage cross-platform visibility, and sustain performance under changing business conditions. 

Expert Insights

Learn directly from certified ITIL consultants and industry leaders who share proven governance strategies to elevate your IT operations.

Real-World Frameworks

Explore practical, field-tested approaches designed to optimize IT performance, strengthen compliance and business goals.

Actionable Takeaways

Walk away with clear, actionable steps to improve visibility, streamline operations, and maximize your organization’s ROI.