Managed services

Whether you want a helping hand or a completely managed service, we flex to match exactly what your organisation needs.

Smoother, easier, and more manageable ITSM

We take on the tasks your team doesn’t have the time or capacity for, keeping your ITSM platform running well, improving steadily, and fully supported all year round.

More time back for your team to focus on higher-value work

A healthier, better-optimised ITSM environment

Faster fixes, smarter improvements, and fewer surprises

A partner who keeps your platform aligned with best practices

Flexible support that grows and adapts with your organisation

Managed solutions

From a subtle helping hand to your team not lifting a finger, we can manage as little or as much as you like.

What makes us the right partner?

We don’t just “support” your ITSM. We run it with the same care, consistency, and best practice you’d expect from an in-house expert, with 18+ years of experience in best practice optimisation.

Real ITSM expertise on tap

Our team lives and breathes ITSM. You get specialists who know the platforms inside out and can spot issues and opportunities long before they hit your users.

Support that scales with you

Need occasional help? Full ownership? Something in between? We’re flexible, so you can always have the right level of support.

Proactive management

We don’t wait for problems to pile up. We monitor and maintain so we can nip things in the bud before they escalate.

Best practice

From documentation to change control, we follow best practices so your ITSM stays clean, compliant, and easy to manage.

The way we work

We don’t take over your ITSM and disappear into the background; we’re there working alongside you.

We get to know how your organisation runs, what your priorities are, and what your team needs the most support with. Once we know that, we take on the day-to-day work to keep your system healthy.

Consistent maintenance and hands-on support

Clear communication and zero surprises

Transparent documentation and change control

A team that spots opportunities for improvement before you have to ask

Ready for us to plug the gap?

Tell us where you need help, and we’ll start making a support plan.

+44 208 050 3165

Give us a call

Real results, from businesses just like yours

Hear it from those we’ve helped.

Frequently Asked Questions

Do you replace our internal team?

No. We work with your team, not instead of them. Some clients want full ownership from us, others just want backup or a helping hand; we can flex either way.

Are there different levels of managed service?

Yes, we currently offer the following tiers:

Virtual Administration – ad-hoc support
Bronze – monthly subscription managed
Silver
Gold
Platinum

Are the tiers flexible?

Yes, we recognise that your business changes over time, and so do your service requirements. You’re able to move up and down the tiers as your business or projects demand, and we often have people on a lower tier look to run short periods of Virtual Administration or standard professional services alongside to deliver new requirements.

What’s included in your managed service?

Our managed service offerings range from strategic best practice advice to roadmap development, proactive monitoring and health checks, quarterly recommendations on service improvements, integrations and new technologies and the technical skills to deliver.

Who will deliver my managed service?

Our Head of Service Delivery is responsible for the managed service and heads up our development team. All our managed service team members are qualified in the ITSM tools supported and work with our professional services team on new implementations to keep skills current and relevant to our customers’ changing business demands.

What skills are included in the Managed Service?

All our managed service team members are qualified in the ITSM tools supported and work with our professional services team on new implementations to keep skills current and relevant to our customers’ changing business demands.