White papers

Insight-packed guides to help IT leaders make smarter, faster, future-proof decisions.

Although entitled ‘The Enduring Myth of CMDB’ this white paper is actually about configuration management. My aim is to show…

As with most terms found in IT the term Knowledge Management means different things to different people. There is much…

I think it is safe to assume that IT change management, as defined by ITIL v3, is well known to…

I have a suspicion that out of all the ITIL v3 processes it is the Problem Management process that is…

Data is omnipresent in our daily lives. We are constantly generating and using it, both in our private activities and…

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We writeabout what we’ve seen work. No vendor spin, no recycled theory – just lessons from 18 years of implementations.

200+ implementations across finance, healthcare, education, and government. We write about what we've actually done.

If it doesn't help you make a decision or fix a problem, we don't publish it. Everything here is meant to be used.

Short, practical, straight to the point. We know you don't have time for 40-page documents that say nothing.

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