Joined-up thinking for your IT system.

CIHS are software integration experts. We transform disparate toolsets into a streamlined reliable system that works together seamlessly.

In short, your IT will stop breaking down.

Joined-up thinking for your IT system.

CIHS are software integration experts. We transform disparate toolsets into a streamlined reliable system that works together seamlessly.

In short, your IT will stop breaking down.

Software Integration

When software works together, you get more done.
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ITSM Assessment

Get an expert analysis your current IT infrastructure with a clear, actionable strategy for short, medium and long-term improvements.

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ITSM Consultancy

Straightforward advice on how to integrate software, data and processes to make the entire system reliable and productive.

System Integration

Technology shouldn’t be a nuisance. We configure your current toolsets to make everything work together like clockwork, helping you get more done. 

CMBD Design

We streamline disparate data silos into an organised warehouse. You get a 360° view of your data and CIs, helping you make better decisions and reduce risk.

ITSM Software

We don’t receive commission. You’ll get clear, unbiased advice on whether your current tools are allowing you to deliver services at peak efficiency.

ISO 20000 Consultancy

If you’re not sure where you are with ISO 20K readiness, we can provide an objective survey to save unnecessary hassle and help you make the right decisions.

Software Integration

When software works together, you get more done.
Z

ITSM Assessment

Get an expert analysis your current IT infrastructure with a clear, actionable strategy for short, medium and long-term improvements.

k

ITSM Consultancy

Straightforward advice on how to integrate software, data and processes to make the entire system reliable and productive.

System Integration

Technology shouldn’t be a nuisance. We configure your current toolsets to make everything work together like clockwork, helping you get more done. 

CMBD Design

We streamline disparate data silos into an organised warehouse. You get a 360° view of your data and CIs, helping you make better decisions and reduce risk.

ITSM Software

We don’t receive commission. You’ll get clear, unbiased advice on whether your current tools are allowing you to deliver services at peak efficiency.

ISO 20000 Consultancy

If you’re not sure where you are with ISO 20K readiness, we can provide an objective survey to save unnecessary hassle and help you make the right decisions.

Fixed price ITSM assessment and CMDB benchmarking.

Simple, with no nasty surprises.

 

Fixed price ITSM assessment and CMDB benchmarking.

 

Simple, with no nasty surprises.

FAQ

Something we maybe haven’t covered?

You're consultants. Does that mean paying a fortune?

Unlike many of our competitors, we charge a fixed price for ITSM consultancy. There won’t be any nasty surprises.

Will we need to buy new software?

It’s unlikely. Most of the time, we’ll implement system integration using existing toolsets. This approach has 3 major advantages:

• Lower cost.
• Minimum disruption to organisational workflow.
• No need for the time-consuming hassle of learning new toolsets.

If your organisation has outgrown its current software, we’ll let you know. You’ll get clear, unbiased advice on replacements and a practical strategy designed around the organisation’s capacity to absorb change.

Are you paid commission from software companies?

We receive 0% commission from software providers. Any recommendations will be in your interests, not ours.  

How long will it take?

An ITSM assessment will involve 2 days on-site at your offices, and we’ll present our report 3 days later.

The report will include a roadmap for improving your ITSM configuration – usually over a 12-month timescale. There will be `quick wins’ that will make an immediate difference, plus actionable steps over 3-6 months, 6-9 months and 9-12 months.

If you need CMDB design, we’ll spend 3 days at your offices benchmarking your current systems against best practice.

Our report will be presented 10 days after that. 

FAQ

Something we maybe haven’t covered?

You're consultants. Does that mean paying a fortune?

Unlike many of our competitors, we charge a fixed price for ITSM consultancy. There won’t be any nasty surprises.

Will we need to buy new software?

It’s unlikely. Most of the time, we’ll implement system integration using existing toolsets. This approach has 3 major advantages:

• Lower cost.
• Minimum disruption to organisational workflow.
• No need for the time-consuming hassle of learning new toolsets.

If your organisation has outgrown its current software, we’ll let you know. You’ll get clear, unbiased advice on replacements and a practical strategy designed around the organisation’s capacity to absorb change.

Are you paid commission from software companies?

We receive 0% commission from software providers. Any recommendations will be in your interests, not ours.  

How long will it take?

An ITSM assessment will involve 2 days on-site at your offices, and we’ll present our report 3 days later.

The report will include a roadmap for improving your ITSM configuration – usually over a 12-month timescale. There will be `quick wins’ that will make an immediate difference, plus actionable steps over 3-6 months, 6-9 months and 9-12 months.

If you need CMDB design, we’ll spend 3 days at your offices benchmarking your current systems against best practice.

Our report will be presented 10 days after that. 

What a handful of our clients say.

“CIHS have helped us re-implement our service desk call management system and helped us develop Self Service. They were very easy to work with, knowledgeable and worked with us as part of the project team. They helped us make the right decisions to get the right results. We had dedicated on-site support when we needed it and they have been very professional and friendly throughout the whole time we have engaged with them. By working together, we have gained a wealth of knowledge and more importantly, the IT teams now work in a more joined up way which has resulted in an improved IT service for our customers.”

Jan Shoesmith

Head of Service Management, ICT Services. Devon County Council

“As a result of the work we’ve done and continue to do, we’re able to develop new services for students and staff. In the coming months, as we tackle the gaps identified by CIHS, we’ll be able to keep adding more value to the student experience.”

John Wright

ICO at Plymouth University 

“We knew Chris [Hodder] well, and we knew that he knew our business well,” he stated. “It was just the obvious choice for us. He had also worked with the client in question, so he knew our situation from both sides of the fence. We could have looked elsewhere, but to be honest I think all roads would have led back to CIHS.”

Paul Tomblin

Director, CJC Ltd

“CIHS were very approachable and friendly. The consultant quickly built trust with our teams, and enabled them to develop. They know their stuff technically as well, and command respect because of that. Even if CIHS had not been recommended to me, I would have chosen them anyway.”

Simon Sheldon

Director of Operations, Service Programs, Gleeds 

Tel: 0203 1300296 Web: www.cihs.co.uk Email: info@cihs.co.uk Lilyshaw, The Green, Ewhurst, Cranleigh, Surrey, GU6 7RT Company Registration: 06313002

What a handful of our clients say.

“CIHS have helped us re-implement our service desk call management system and helped us develop Self Service. They were very easy to work with, knowledgeable and worked with us as part of the project team. They helped us make the right decisions to get the right results. We had dedicated on-site support when we needed it and they have been very professional and friendly throughout the whole time we have engaged with them. By working together, we have gained a wealth of knowledge and more importantly, the IT teams now work in a more joined up way which has resulted in an improved IT service for our customers.”

Jan Shoesmith

Head of Service Management, ICT Services. Devon County Council

“As a result of the work we’ve done and continue to do, we’re able to develop new services for students and staff. In the coming months, as we tackle the gaps identified by CIHS, we’ll be able to keep adding more value to the student experience.”

John Wright

ICO at Plymouth University 

“We knew Chris [Hodder] well, and we knew that he knew our business well,” he stated. “It was just the obvious choice for us. He had also worked with the client in question, so he knew our situation from both sides of the fence. We could have looked elsewhere, but to be honest I think all roads would have led back to CIHS.”

Paul Tomblin

Director, CJC Ltd

“CIHS were very approachable and friendly. The consultant quickly built trust with our teams, and enabled them to develop. They know their stuff technically as well, and command respect because of that. Even if CIHS had not been recommended to me, I would have chosen them anyway.”

Simon Sheldon

Director of Operations, Service Programs, Gleeds 

Tel: 0203 1300296 Web: www.cihs.co.uk Email: info@cihs.co.uk Lilyshaw, The Green, Ewhurst, Cranleigh, Surrey, GU6 7RT Company Registration: 06313002

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