Flexible, Feature-Rich ITSM Software by Cherwell

Cherwell Service Management is PinkVERIFY-certified for 11 ITIL processes, offering standard classifications, sample workflows and process models to simplify implementations, standard metrics and key performance indicators. Any out-of-the-box process can be further configured to support unique service desk or organisational requirements.

Cherwell’s Knowledge Management capabilities let you capture and leverage organisational knowledge and make it readily available within the self-service portal — enabling users to resolve their issues, improving IT service support and boosting customer satisfaction. Cherwell consolidates multiple knowledge sources into a single knowledge base so that users (both business and technical) can quickly find relevant information.

One-step actions initiate one or more defined actions (such as creating an incident, sending an email notification, or changing a record status), letting you create simple or complex workflows without coding or scripting. By automating every day and/or repetitive tasks, you improve the quality and consistency of outcomes, reduce costs and boost productivity.

Cherwell Service Management offers insightful, interactive, configurable dashboards. You can receive real-time and at-a-glance information and also initiate actions and commands. Cherwell’s powerful reporting lets you monitor critical metrics, analyse trends and quickly create custom dashboards for IT teams, individuals or executive stakeholders — including dashboards designed for the self-service portal.