ServiceNow

ServiceNow is a secure and scalable ITSM Platform that breaks down silos by bringing data, processes and ITSM tools into one cloud-enabled platform.

ServiceNow consolidates your ITSM tools into a single platform using built-in best practices and workflows. AI and machine learning reduce the burden on your IT staff, and self-serve issue resolution helps improve employee experiences. Gain complete visibility with built-in dashboards and real-time analytics. ServiceNow is a modern ITSM solution that benefits your business and customers.

Our extensive knowledge and experience in Enterprise Service Management means that we can guide you to unlock the full potential of ServiceNow, ensuring seamless integration and maximum efficiency. By leveraging our expertise, we empower your organisation to drive digital transformation, enhance customer satisfaction, and achieve long-term success.

KEY FEATURES

Use Cases

CIHS SUPPORT

CASE STUDIES

Key Features of ServiceNow for ITSM Supported by CIH Solutions

Now Assist

Accelerate productivity with generative AI experiences on the Now Platform.

Predictive Intelligence

Simplify and accelerate everyday work with built-in machine learning.

Knowledge Management

Improve business efficiency with easy knowledge sharing and collaboration.

Virtual Agent

Resolve issues fast with an intelligent chatbot that understands simple, human language.

Contract and Renewal Management

Renew hardware and software contracts through guided actions.

Process Mining

Improve outcomes by optimising process flows to streamline work.

ServiceNow also offers:

Digital Portfolio Management
DevOps Change Velocity
Now Mobile
Configuration Management Database (CMDB)
Incident Management
Service Level Management
Request Management
Continual Improvement Management
 Site Reliability Operations
Workforce Optimisation

Why CIH Solutions with ServiceNow for ITSM is the right choice for your Business

Deliver ITSM on a Single Platform

Use built-in best practices to rapidly consolidate disparate tools to a single system of engagement in the cloud. Harness your shared data and analytics with the most trusted IT service workflows.

Improve IT Productivity

Use AI to increase agent efficiency and speed up issue resolution. Unburden IT as incidents get auto-assigned to the correct resolution team. Automate DevOps change approvals.

Optimise IT Service operations

Create a modern, compelling IT service experience. Run secure, automated digital operations to predict and prevent issues, increase productivity and deliver scalable services.

Create Resilient Service Experiences

Shape service experiences for employees anywhere, with always-on IT services. Automate support for common requests with virtual agents that understand simple human language.

Achieve New Insights

Deliver high-quality services proactively and at scale while you continually improve your processes. Gain full visibility with built-in dashboards and real-time analytics.

Remove friction with mobile

Enable employees to find answers and collaborate across IT, HR, facilities, finance, legal and other departments – all from a modern mobile app that runs on a single platform.

CIH Solutions – Elevating Your ServiceNow

Configuration Consultancy

Whether a single-day engagement or a fully managed project, our scalable configuration process includes comprehensive documentation and training, enabling your vision for the system to be fully realised and leveraged across your business.

Integrations

From simple enhancements like linking your calendar presence to ServiceNow to complete data-driven workflow solutions, CIH Solutions integrates your existing tools to automate processes and improve data quality.

Managed Service and Virtual Administration

Benefit from experienced ITSM consultants offering managed services and virtual administration, supported by flexible token based monthly tiers or draw down agreements or draw-down agreements.

ESM Adoption

Expand ServiceNow's application beyond ITSM into other business areas with our expertise, understanding the need for flexibility and the challenges of adopting ITSM principles at an enterprise level.