How to get started with IT Service automation?
The Path to Automation, part 2: What is automation? And where do we start? Before you decide what you should automate, and what to prioritise, it’s vital to be clear on what we mean by automation and why it’s so important. The whole point of automation is to provide business
What are the best IT service requests to automate?
The Path to Automation, part 1: The ‘best’ requests to automate What are the best things to automate in your organisation? You’ve probably already read plenty of articles telling you the answer. But we’re not going to do that here. In those kinds of articles, you’re likely to find that
The Path to Automation: getting your business ready to reap the benefits
Welcome to the Path to Automation. This six-part series of short, practical articles aims to help your organisation get ready to tackle the ever-increasing number of requests your agents are dealing with on a day-to-day basis – hopefully, by automating them. In this series, we won’t be providing a generic
Reduce your costs by increasing self-service
Chris Hodder shares his tips on how you can reduce your ITSM costs by increasing self-service. Speak to anyone involved in customer service management at a retail bank and they’ll have plenty to say on the topic of shifting account-holders towards self-service. The banks discovered long ago that encouraging customers
Adding value and agility: the benefits of switching from a capex to an opex mindset
Chris Hodder I once worked for a large multinational where we had a running joke about budgeting. Annual spend would be fixed in January and you could do almost what you liked with the money in the first three quarters of the year. Then, come September, everyone would realise they’d
How more efficient ITSM can help offset rising business costs
By Chris Hodder, CEO CIH Solutions In this paper Chris Hodder, CEO of CIHS explores ways in which businesses’ can drive efficiencies and reduce costs across for their IT service management solutions. Chris and the CIH team have extensive experience of working with leading ITSM solutions and vendors across a
7 Key Questions To Ask When Switching To A Cherwell Managed Service
In this paper Ljay Doherty, our Head of Managed Services identifies some of the key things to consider if you are thinking about switching to a Cherwell managed service. Coauld moving to a managed service improve your performance and reduce your overall costs? Since Ivanti bought Cherwell in March 2021,
7 Important business considerations for sticking with Cherwell
Are you considering whether to stick with Cherwell or consider other options? In this paper Chris Hodder, our CEO identifies some of the key decisions to make around whether to stick with their current ITSM system or consider moving. Following Ivanti’s purchase of Cherwell it’s unlikely that things will remain
Five ways to make your Cherwell system last longer
In this paper Mike Walker, our Technical Director identifies five ways to make your Cherwell system last longer. Following the acquisition of Cherwell by Avanti we know many existing Cherwell customers have considered what they should do next. So, whether you’re sticking with Cherwell, or just need to buy some