Let's Fix Your CMDB Together
Look, we know CMDBs can be a proper headache. Between dodgy data, integration nightmares, and trying to keep everything up-to-date, it’s enough to make anyone want to throw in the towel.
That’s exactly why we’re hosting this workshop. No fluff, no death-by-PowerPoint – just a room full of people who get it, rolling up their sleeves to solve real CMDB challenges together.
We’ve partnered with Freshworks to bring together IT folks who are in the trenches dealing with the same issues you are. You’ll share war stories, learn what’s actually working for others, and see some genuinely useful demos (including Device42, which is pretty impressive for CI relationship mapping).
The best bit? This isn’t about theory – it’s about walking away with practical ideas you can actually use on Monday morning. Whether your CMDB is a disaster zone or just needs a bit of TLC, you’ll find answers here.
We’re keeping numbers small so everyone gets proper value from the discussions. No hiding at the back – this is about getting stuck in and learning from each other.
Who’s this for? Anyone responsible for making their CMDB not rubbish – IT managers, service desk leads, ops teams, and anyone else who’s ever wanted to fix their configuration data once and for all.
Full Roundtable Schedule
Venue: 79 Hatton Garden, London EC1N 8JS
π 9:00 AM - 9:30 AM
Welcome, Introductions & Expectations Setting
π€ 9:30 AM - 11:00 AM
Round Table: Current CMDB Challenges
Focus: Data gathering, organisation, and integration
π 11:00 AM - 12:30 PM
Solutions Discussion: Practical CMDB Data Management
π§ 12:30 PM - 1:30 PM
π½οΈ Lunch
π 1:30 PM - 3:00 PM
Best Practices & Integration Strategies
π 3:00 PM - 4:00 PM
Breakout sessions
Technical talk or Product demo
π 4:00 PM - 5:00 PM
Networking Reception
Speakers
Chris has 23 yearsβ experience in ITSM, working with clients across the globe on process engineering, best practice, CMDB design and toolset implementation.
Mike joined CIHS in 2015. He is a technologist specialising in the ITSM sector, with global experience in multiple toolset implementations across many industries.