Our Partners
CIH Solutions has been in the Service Management industry for 15 years, in that time we’ve delivered over 200 projects from process engineering to complete business transformation and toolset implementation. Along the way, we’ve been fortunate enough to work with some truly excellent companies and individuals and we’ve selected trusted partners that enable us to guarantee deliverables and ensure that your Service Management objectives are met.
Service Management
Having implemented Service Management tools since day one, CIHS has worked with virtually all the current toolsets on the market. During this time, we’ve settled on a few partners that we feel offer the best solution when matched with the correct customer and we’re proud to offer the full range of services: from reselling of licences at competitive rates, through to hosting, implementation, integration and ongoing management of these solutions.
4me is an industry leading enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach, ITSM and Enterprise Service management supporting internal departments including IT, HR and Facilities.
It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. CIHS uses the 4Me toolset internally to manage our Support, Managed Services and Agile Development.
Cherwell empowers organisations to improve service experiences and automate workflows using data that stretches across contexts and business units. A truly flexible toolset Cherwell will support your IT, HR, Facilities, InfoSec and more on a single platform.
CIHS has been building and managing Cherwell implementations for 8 years and is proud to be recognised as one of 3 global partners fully recognised to host the platform for our clients.
Ivanti Neurons allows you to create your ‘everywhere workplace’ enabling you to Power and protect your teams wherever they may be. The Neurons suite provides everything you’d expect from and ITSM solution and expands into Hyper-automation, self-healing and personalised service experiences.
The ServiceNow platform ITSM offering allows for the delivery of resilient services, increasing productivity and creating experiences.
Deliver exceptional service with a fast, simple, and fully configurable system. Fully tailored to suit your business, we grow with you as your needs change. Out of the box ITIL aligned, HaloITSM creates an easy onboarding experience to bring ITIL frameworks into your organization. We work together using HaloITSM’s collaboration tools to stay connected, keep to deadlines, and manage projects effectively.
Drive employee centric service management across the business delighting employee’s, partners and customers from a single platform. With a unique pricing structure and industry specific solution offerings this fully fledged platform provides flexible solutions to ITSM, ESM and operations management.
Automation & Orchestration
With DRYiCE Products, the customer has complete control over what to automate, where to automate, and the level of automation implemented.
Every single product in the DRYiCE Portfolio is designed to address a specific issue at the enterprise level to facilitate better control.
Experts in Cloud, On-Premise and Hybrid automation, Kelverion provide solutions and integrations that remove the manual processes which tie-up IT staff.
Kelverion transforms the productivity, efficiency, and supportability of IT services. Kelverion's products utilise and enhance the power of Microsoft Azure and System Center Orchestrator.
The IT-documentation solution i-doit is based on a complete open-source configuration management and database.
Using i-doit as a CMDB, you can manage your IT according to ITIL best practices and configurate the significant components of your IT environment.
You can track your hardware and software components and visualise the relationships between them.
Digital Transformation
Digital transformation is a broad term for transforming aspects of your business which affect the way you work. In particular, the provision of customer experience and promotion of company culture via digital technologies. In order to assist our clients, we’ve partnered with some of the best digital transformation technologies helping improve the customer experience seamlessly with your Service Management solution.
BeyondTrust is the worldwide leader in Privileged Access Management, offering the most seamless approach to preventing privilege-related breaches.
The BeyondTrust extensible platform empowers organizations to easily scale privilege security as threats evolve across endpoint, server, cloud, DevOps, and network device environments. They are trusted by 20,000 customers.
Grabbing user attention in today's workplace is a challenge with distractions everywhere. Nearly every business system relies on email for communication, and as a result, inboxes are overloaded, and important messages often missed.
Heed drives engagement with actionable alerts, bringing digital activities requiring user input to the surface.
sigmaGO offers a boundaryless turn-key mobile solution for Customer Self-Service and Technicians. It’s easy to use interface allows interaction with:
- Service Requests
- Incidents
- Problems
- Knowledge Articles
- Approvals
and any Enterprise Service Management application
Services & Training
Illuminet is a global business built on inspiration, innovation and transformation. We understand and own your business challenges, drive change through IT service innovation, and resource your teams for success. Our uniquely designed products and services offer CIOs unmatched certainty of outcome.
Infrassistance provide all the certified training courses for CIHS and our clients. Recognised as industry leaders they proudly offer the only approved 1 day ITIL training course.