How more efficient ITSM can help offset rising business costs
By Chris Hodder, CEO CIH Solutions In this paper Chris Hodder, CEO of CIHS explores ways in which businesses’ can drive efficiencies and reduce costs across for their IT service management solutions. Chris and the CIH team have extensive experience of working with leading ITSM solutions and vendors across a
7 Key Questions To Ask When Switching To A Cherwell Managed Service
In this paper Ljay Doherty, our Head of Managed Services identifies some of the key things to consider if you are thinking about switching to a Cherwell managed service. Coauld moving to a managed service improve your performance and reduce your overall costs? Since Ivanti bought Cherwell in March 2021,
7 Important business considerations for sticking with Cherwell
Are you considering whether to stick with Cherwell or consider other options? In this paper Chris Hodder, our CEO identifies some of the key decisions to make around whether to stick with their current ITSM system or consider moving. Following Ivanti’s purchase of Cherwell it’s unlikely that things will remain
Five ways to make your Cherwell system last longer
In this paper Mike Walker, our Technical Director identifies five ways to make your Cherwell system last longer. Following the acquisition of Cherwell by Avanti we know many existing Cherwell customers have considered what they should do next. So, whether you’re sticking with Cherwell, or just need to buy some
Bringing our service to the next level with a Toolset Change!
It’s been an exciting time here at CIHS. We’re typically not in the habit of writing articles about what we do and how we operate. However, given the growth we’ve experienced and the new challenges we’re now facing, we felt it was time to explain some of the changes we’ve
Feature Spotlight: Kia Virtual Agent Hand-off
I wanted to shine a bit of a spotlight on one of the features that really sets apart the difference between a Virtual Agent and a Chatbot. The support structure in most organisations allows first-line support agents to handle simple, well-defined issues in high quantity, with a high degree of
Averting Disaster: How To Avoid the Top 4 CMDB Sticking Points
It’s happened before, hasn’t it? You’ve had sign-off to implement a CMDB, agreed the budget, assigned the project team… and then somewhere along the line it’s all gone wrong. Ultimately, you had to call the whole thing off. It’s a familiar story, and one shared by organisations all over the
The 3 Biggest “Shared Service Environment” Headaches
Shared service environments are a conundrum. On the one hand, cost savings can be tremendous! On the other, though, pulling off a large-scale shared service project is – let’s be honest – far from easy. Over the past few years we’ve assisted with a number of major shared service projects,
Portal Series – Cards on the Table
Welcome to part two of our blog series where we’re demonstrating a few ways to achieve a more polished look to your Self Service Portal. This post is going to show you how you can provide more clarity and structure to the “Search Result” widgets (e.g. My Tickets and Knowledge