Xurrent

Are you looking for an enterprise service management application that can help streamline your IT operations and improve collaboration between internal and external service providers? Look no further than Xurrent! Our team of experts can help take the strain out of implementing and optimising Xurrent to meet your unique business needs and goals.

Built specifically to support the Service Integration and Management (SIAM) approach, Xurrent is the first enterprise service management application. It enables your internal and external service providers to collaborate seamlessly while keeping track of service levels. With the fastest global response times and the most user-friendly interface, Xurrent is the perfect solution for businesses looking to improve their IT operations.

KEY FEATURES

Use Cases

CIHS SUPPORT

CASE STUDIES

Integrations

Key Features of Xurrent for ITSM Supported by CIH Solutions

Problem Management

Quickly identify and manage new problems for the services that you are responsible for.

Incident Management

Handle service requests with greater efficiency and optimised processes.

Self Service

Request support through a highly customisable, easy-to-use interface.

Time Tracking

Track time spent on requests, problems, changes and even projects.

Service Level Management

Gain real-time insight into the quality of service that is being provided.

Config & Asset Management

Capture technical attributes and financial asset data in the Xurrent CMDB.

Xurrent also offers:

Change Management
Knowledge Management
Reporting and Dashboards
Continuity Management
Financial Management
Flexible Pricing
Service-Centric Approach
Fast and Agile Implementation

Get Powerful ITSM. Choose CIH Solutions and Xurrent

Improve Service Delivery Across All Department

Drive efficient and seamless collaboration across the enterprise with one complete platform built to provide end-to-end transparency for the best possible service experience.

Advanced Capabilities

Xurrent ESM offers many advanced capabilities, such as workflow, cost and time tracking and auto-translation.

Competitive Advantage

Self-service and automation within Xurrent will significantly reduce operational costs and lower downtime.

Improved Service Quality Across The Organisation

Instead of using Xurrent only for your IT service management, you can also benefit from easy-to-use workflows and efficient service management for other business functions. Departments like HR, Facility Management, Security, and Finance can all benefit from managing their services on the Xurrent platform.

One Complete ESM Platform For All

Organisations can improve productivity and job satisfaction by making it easier for employees to obtain support when they are stuck with a question or need assistance from another department. Xurrent's ESM platform enables employees to get help for every service the enterprise makes available to them in one place: the Xurrent portal. You can set up complex and secure workflows across multiple internal departments and external service providers. Collaborate seamlessly with all disciplines to service the same customers while offering one entry point to the customer to report any issue or request any service.

Actionable Insight

Choose from SaaS, on-premises, or fully hosted and managed solutions by CIHS. These solutions provide actionable insights to drive your IT service management forward.

CIH Solutions – Elevating Your Xurrent Experience

Your Ideal Partner for Xurrent Implementation and Optimisation

When adopting a comprehensive IT Service Management (ITSM) solution like Xurrent, the value of an experienced and reliable consultancy partner cannot be overstated. CIH Solutions' experience and knowledge of Xurrent positions us as your go-to consultancy and integration partner, dedicated to helping you maximise the potential of your ITSM toolsets.

Configuration Consultancy

Whether a single-day engagement or a fully managed project, our scalable configuration process includes comprehensive documentation and training, enabling your vision for the system to be fully realised and leveraged across your business.

Integrations

We don't just stop at providing the platform. Our team is continuously working on integrating our products, such as advanced virtual agents, with Xurrent. We aim to ensure that popular integrations and configurations, including advanced automation, AIOps, and CMDB management tools, are readily available within your Xurrent environment. This integration extends to creating a seamless ecosystem with your existing tools and processes.

Managed Service and Virtual Administration

Benefit from experienced ITSM consultants offering managed services and virtual administration, supported by flexible token based monthly tiers or draw down agreements or draw-down agreements.

ESM Adoption

Expand Xurrent's application beyond ITSM into other business areas with our expertise, understanding the need for flexibility and the challenges of adopting ITSM principles at an enterprise level.