Alternatives to Cherwell

With Cherwell ITSM reaching its End of Life (EOL), many organisations are actively seeking alternatives to maintain and enhance their IT Service Management operations. As a well-regarded platform, Cherwell has been a reliable choice for countless businesses, but its upcoming EOL is prompting IT leaders to explore new solutions that not only replace Cherwell but also offer improved capabilities, flexibility, and scalability. Whether you’re in need of advanced features, better integration, or future-proofing your IT infrastructure, now is the perfect time to consider the best alternatives to Cherwell.

Laptop showing the Cherwell ITSM interface

Cherwell's End of Life: What You Need to Know

 

Cherwell has been a trusted ITSM tool for many organisations, helping IT teams streamline their operations and enhance service delivery. Initially focused on areas like incident management, change management, and service request management, Cherwell expanded over time to offer a broader range of enterprise service management features.

In 2021, Ivanti acquired Cherwell, with the goal of providing a more comprehensive suite of tools for managing IT operations and service desks. However, in October 2023, Ivanti announced the End of Life (EoL) for Cherwell Service Management, meaning renewals and product support will no longer be available.

Important Updates:

  • As of 1st October 2024, Ivanti will no longer renew unsupported versions of Cherwell Service Management. If you’re using one of these versions, it’s crucial to upgrade your platform before this date to avoid disruptions.

What Should You Do Next? For existing Cherwell customers, it’s essential to start evaluating alternative solutions and planning a migration strategy while there’s still time.

Mobile showing the Cherwell ITSM interface

Need More Information?

Looking for more details on Cherwell’s End of Life and what it means for you? We’ve got you covered; explore our related blogs below for in-depth insights!

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Alternatives to Cherwell

HaloITSM offers a comprehensive suite of tools that streamline IT processes, bringing modern, efficient ITIL-aligned solutions to your business. 

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Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced service management processes, Ivanti Neurons for ITSM can do it all.

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ServiceNow is a leading cloud-based ITSM and ESM platform. The solution offers out-of-the-box features to meet most organisations’ IT needs.

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Are you looking for a tool that can help streamline your IT operations and improve collaboration between internal and external service providers? Look no further!

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IFS Assyst offers a fully integrated ITSM platform that extends beyond IT, delivering efficient solutions that align IT and enterprise service management in a single, user-friendly interface.

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Hornbill provides a highly collaborative ITSM platform that streamlines service management through flexible, no-code workflows. This allows teams to work together and automate processes easily.

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TOPdesk delivers user-friendly ITSM software that focuses on self-service and efficiency. TOPdesk enables organisations to improve service delivery while reducing the burden on IT teams.

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Matrix42 offers a unified ITSM and digital workspace management solution. It combines service and asset management capabilities to help businesses optimise IT operations.

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Why Partner with CIHS for your ITSM needs

One of the core reasons to partner with us is our toolset-agnostic approach. What does that mean for you? Rather than being tied to a single software or platform, we focus on understanding your organisation’s unique needs and objectives. Our mission is to help you select and implement the toolset that best aligns with your goals, processes, and team capabilities—ensuring that you maximise the value and efficiency of your chosen solution.

As experts in IT Service Management (ITSM) and Enterprise Service Management (ESM), our Hosting Services are designed to support your organisation's complex needs. We provide secure, scalable, high-performance environments for hosting ITSM platforms and enterprise-level applications, ensuring seamless integration and operation across your business. Whether you're leveraging cloud, on-premise, or hybrid solutions, we manage everything from uptime to security, allowing you to focus on delivering exceptional services to your users while we handle the infrastructure.

From single-day engagements through fully managed and guaranteed results-driven projects, our scalable configuration process provides complete documentation and training solutions for whatever you may imagine your ITSM system could do, allowing you to leverage across your business.

With the 2026 Cherwell EOL on the horizon, proactive transition planning is essential. CIH Solutions offers the guidance and support necessary to navigate this change, ensuring your organisation is well-prepared to adopt a new ITSM platform that meets and enhances your operational capabilities as you plan for 2025 and beyond. 

Our Managed Services help organisations get the most out of their IT Service Management (ITSM) and Enterprise Service Management (ESM) solutions. We manage your service platforms' day-to-day management, ensuring they operate smoothly and effectively while aligning with your business goals. From proactive monitoring to issue resolution and continuous optimisation, our team works as an extension of yours, helping you streamline operations and improve service delivery. With our tailored managed services, you can focus on driving innovation and growth while we handle the complexities of your IT infrastructure and service platforms.

As some of Europe's most experienced consultants, we virtually administer several clients: on-premise, SaaS, CIHS Hosted, and implementation with our flexible hourly Virtual Admin contracts.

Popular solutions that we've provided to other customers range from small features such as linking your Calendar presence to your ITSM tool to full data-driven Workflow Solutions. Take a look at some of the things mApps can do for you.

Our Business Analysis services bridge the gap between your business objectives and technology solutions. Specialising in ITSM and ESM, we work closely with your teams to identify opportunities for process improvements, optimise service delivery, and ensure that your technology investments align with your strategic goals. Through in-depth analysis, we help you streamline workflows, enhance service efficiency, and make data-driven decisions that propel your business forward. Our approach ensures that every solution we recommend delivers tangible value to your organisation.

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CIHS Support

As an experienced Cherwell partner, we’ve been so successful in integrating Cherwell with complementary technologies that we’ve established formal partnerships with a number of the vendors.

Jira

One of our most popular integrations is Cherwell-to-Jira, which is a true two-way communication.

This mApp now keeps Cherwell and Jira in sync and provides advanced features such as approvals in one system to progress workflow in the other and visual updating of processes in Cherwell.

Check out our video to watch us practice what we preach with our own Cherwell-Jira integration for our Virtual Admin agreement.

Teams Integration

KIA is our Service Management platform agnostic Virtual Agent using Natural Language Recognition and dozens of pre-defined Service Management topics.

The familiar Microsoft Teams interface makes KIA a one-stop shop for internal and external customers to interface with your ServiceDesk.

Handle IT, HR and Facilities requests, knowledge searches, approvals, updates and service queries from a single interface.

Heed

Messaging across your business allows you to leverage Cherwell as an Enterprise Service Management toolset beyond IT.

Experience state-aware messaging for your Incidents, Problems, Requests, Changes and Approvals.

Dynamic messaging saves time and reduces your overflowing mailbox.

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