How to ensure your IT Automation is successful?
The Path to Automation, part 6: It’s automated. What’s next? Once you’ve automated your first process… hold on! Don’t fall into the trap of rushing headlong into the next one.…
How to implement automations for IT Services?
The Path to Automation, part 5: We’ve picked one. What do we do next? So, you’ve reviewed your data and made a decision on what to automate first. Brace yourself:…
What are the benefits of IT Service automation?
The Path to Automation, part 4: Is time saved the only consideration? Time saved is nearly always the most important factor when it comes to the benefits of automation. However,…
How to implement IT Service automation?
The Path to Automation, part 3: We’re ready. Now what? Once you’re in a position to make smart decisions about what to automate, based on your data, you’ll need to…
How to get started with IT Service automation?
The Path to Automation, part 2: What is automation? And where do we start? Before you decide what you should automate, and what to prioritise, it’s vital to be clear…
What are the best IT service requests to automate?
The Path to Automation, part 1: The ‘best’ requests to automate What are the best things to automate in your organisation? You’ve probably already read plenty of articles telling you…
The Path to Automation: getting your business ready to reap the benefits
Welcome to the Path to Automation. This six-part series of short, practical articles aims to help your organisation get ready to tackle the ever-increasing number of requests your agents are…