Lookers Plc Case Study

Lookers Plc Case Study

O V E R V I E W The Need “The IT department’s target was that 15% of requests should be logged through a self-service portal within 12 months” Amy Black, IT Service Delivery Manager The Solution in Brief Strategy workshops Clear definitions around roles...
CIHS Request Approvals Matrix for Cherwell

CIHS Request Approvals Matrix for Cherwell

CIHS Request Approvals Matrix for Cherwell. The Problem CIH Solutions Ltd. clients face a common challenge with typical ITSM tools out of the box solution approval systems, typically limited to Analysts in the system. In many organisations this simply is not flexible...
CIHS 10th Anniversary

CIHS 10th Anniversary

CIHS’ 10th Anniversary Recap: Why ITSM is So Hard!   On Monday 7th August, CIHS turned 10 years old. That’s a whole decade we’ve racked up helping people put together fully integrated ITSM strategies, processes, and solutions. Our goal? Simply, to enable IT...
Top 3 Considerations for Moving ITSM to the Cloud

Top 3 Considerations for Moving ITSM to the Cloud

Top 3 Considerations for Moving ITSM to the Cloud   Unless you’ve been living under a rock for the past several years, you’ll already know traditional IT services have been flocking to the cloud for some time. And if you’ve been following the hype, you’ll also...

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