Cherwell mApp – Most Frequent Requests

Cherwell mApp – Most Frequent Requests

Most frequent requests Customer Challenge One of the most important factors in increasing the adoption rate of a Self-Service Portal is providing the customer an easier method of raising tickets than the conventional means of email or phone. Product Value Often a...
CIHS Workflow Pro

CIHS Workflow Pro

CUSTOMER CHALLENGE Tasks and task templates are a powerful feature of CSM, and even though they support dependencies our customers still found it a challenge to work when it comes down to pure triggered workflow. We felt they wanted a more personalised experience of...
Lookers Plc Case Study

Lookers Plc Case Study

O V E R V I E W The Need “The IT department’s target was that 15% of requests should be logged through a self-service portal within 12 months” Amy Black, IT Service Delivery Manager The Solution in Brief Strategy workshops Clear definitions around roles...
CIHS Request Approvals Matrix for Cherwell

CIHS Request Approvals Matrix for Cherwell

CIHS Request Approvals Matrix for Cherwell. The Problem CIH Solutions Ltd. clients face a common challenge with typical ITSM tools out of the box solution approval systems, typically limited to Analysts in the system. In many organisations this simply is not flexible...

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